![Southern Oregon Veterinary Specialty Center](https://media.trabajo.org/img/noimg.jpg)
Client Service Representative
2 months ago
Are you a passionate veterinary receptionist? Do you
thrive
in a busy and hectic fast-paced environment? Do you have experience with
over-the-phone triage
of emergent cases? Do you love animals, and want to help
foster a positive client experience
from the first point of contact to check-out? As a 24/7 animal emergency and specialty hospital, we work as a team to help clients during their animal's entire journey here in the hospital. Our team cherishes the special bonds between pets and their human family. We want to find team members who possess
critical thinking skills
,
empathy
, and
excellent inter-personal communication
techniques to foster an environment of care and compassion. We are looking for a Full-Time, dedicated client service representative to join our team We offer short three-day (12-hour shift) and four-day (10-hour shift) work weeks to allow our team members a longer weekend to enjoy all the Rogue Valley has to offer.
Southern Oregon Veterinary Specialty Center
located in Central Point, Oregon is the only 24/7 Specialty + ER veterinary hospital in a 250-mile radius. We have board-certified veterinary specialists supporting many departments including Surgery, Emergency and Critical Care, Internal Medicine, in addition to our our newly opened Urgent Care facility. We perform advanced therapy such as blood transfusions, chemo, complex surgical procedures and more.
Open Shift:
Department: Emergency
Hours: Four 10-hour Shift or Three 12-hour Shift
Full-Time, Non-Exempt
The ideal candidate will:
Have stellar inter-personal communication skills
Have an open mind, and is willing to learn and take the initiative to jump in to help as needed
Appropriately communicate with clients and support them through various situations common within the field of veterinary medicine
Be empathetic to the various humans and animals that walk through our doors, and treat each pet as you would your own
Be prepared to interact with clients from any and all walks of life and help explain general clerical procedures in a veterinary hospital
Possess a positive, team-oriented mindset in a professional capacity
Be ideally available to work weekends and holidays (significant shift differentials for weekend and holiday shifts)
Complete, possess, and understand all: required job duties, essential and administrative functions, office maintenance duties, skill requirements and expectations, and working and physical conditions (detailed below)
Job Duties :
Check in all appointments/ ER arrivals
Ensure appropriate information is ready and entered correctly
Communicate effectively with technicians and doctors
Present treatment plans with a high level of confidence
Be at the front desk at all times to anticipate clients coming in (occasionally a situation may arise that pulls a receptionist to the back.
He or She must communicate with other staff if he or she needs to finish/handle a task and needs another staff member to be up front.
Update owners with timeliness of an appointment or ER case
Keep track of owners waiting to be seen, and checking in to keep them updated regarding delays
Explain the triage process & quote all exam fees
Knows each specialist and what they specialize in & schedule specialty appointments
Correctly fax/email referral records requests for upcoming appointments
Give accurate directions from other cities/states
Quote common diagnostics if applicable for a specialist appointment
Quote for ER coming in and payment methods
Recognize a possible contagious animal and how to limit exposure to other pets
Clean a contagious room by written protocol
Process a Euthanasia with compassion and professionalism
Assist a phone caller with a financial need
Essential and Administrative Functions:
Process all paperwork for the hospital
Prepare paperwork for all schedule appointments
Prepare paperwork for all ER cases
Fax and/or email
correctly and to appropriate person(s)
Correctly enter information into SmartFlow & EzyVet
Process deposits and finish invoices correctly
Use the credit card and care credit machines accurately
Scan, rename and attach all documents into SmartFlow & EzyVet
Process or help a client process a care credit application
Prepare Financial Agreements when approved by doctor and/or supervisor
Call in prescriptions as directed by a doctor and how to properly enter into SmartFlow & EzyVet
Properly file all signed client and financial documents
Prepare and send sympathy cards
Call owners when ashes are back in our hospital and ready to pick-up
Use the intercom system for transferring calls
Obtain correct information from anyone calling, in order to direct call to correct person
Field calls from solicitors
Correctly enter all client communications into SmartFlow & EzyVet
Direct all paperwork coming from the fax machine to the correct person and/or place
Able to transfer Radiographs from company Email
Correctly send radiographs that need to be reviewed to our Radiologist
Correctly check over incoming records, lab work and radiographs for upcoming appointments and call if any information is still needed
Follow Hospital Policy as stated in the Employee Handbook
Office Maintenance Duties:
Keep the front half of the hospital clean and neat
Keep the coffee bar stocked and clean
Keep the reception area walls, floors and chairs neat, clean and free of clutter
Keep rugs clean- vacuum as needed
Keep rugs free of stain and rotate out if soiled
Keep all exam room floors, walls and tables clean
Keep all items in exam rooms neat and stocked
Keep all floors swept and mopped when needed
Keep both bathrooms clean, stocked and aromatic
Keep printers up front stocked and running
Use cleaning protocols when cleaning after a contagious animal has been in a room, lobby or hallway.
Keep big scale and mat clean
Make sure each room has a thermometer and that each is free of contamination
Follow the “Hotlist”, Daily, Swing and/or weekly checklists
Know who and where to communicate when office items are low and need to be ordered
Skill Requirements and Expectations:
Be prepared and on time for a scheduled shift
Posses hygienic habits of self-care
Act professionally at all times
Have excellent people skills
Be friendly yet polished
Be warm and welcoming
Be able to multi-task
Handle an upset client while acting professional
Give accurate directions from other cities/states
Fax and/or email
correctly and to appropriate person(s)
Know basic typing skills
Read, speak and write the English language
Working and Physical Conditions:
Working conditions are normal for a veterinary hospital
The noise level is moderate to high and includes business machines, medical equipment and patient barking/howling
Work involves frequent lifting of patients and inventory up to 40 pounds
Work involves frequent squatting, bending, pushing and pulling
Equipment operation may require the use of personal protective equipment (PPE) to include but not limited to nitrile gloves.
Benefits:
Uniform Reimbursement
Quarterly Bonus Opportunities
Generous Shift Differentials for weekend and overnight shifts (up to $5.00 per hour in addition to base wage)
Paid Time Off Accrual
Paid Sick Leave Accrual
SIGNIFICANT Employee Pet Discount (up to 75% off all services + free vaccines)
100% Tuition Reimbursement for students enrolled in a Penn Foster Veterinary Technology program
401k + Employer Match
Medical/Dental/Vision
Disability Insurance
Life Insurance
Multiple various ancillary benefits
And MORE
*ALL APPLICANTS MUST BE 18 OR OLDER TO QUALIFY*
Southern Oregon Veterinary Specialty Center celebrates diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
We appreciate your interest in Southern Oregon Veterinary Specialty Center. Southern Oregon Veterinary Specialty Center is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also Company’s policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. Please inform the company’s personnel representative if you need assistance completing this application or to otherwise participate in the application process.
Your application will be active for 90 days. If you are not hired during that time period, but wish to continue to be considered for available positions, you must complete a new application.
Note to Applicants: Smoking is prohibited in all indoor areas of Company unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.
#J-18808-Ljbffr
-
Client Service Representative
3 months ago
Central Point, United States Southern Oregon Veterinary Specialty Center Full timeJob DescriptionJob DescriptionSalary: DOEAre you a passionate veterinary receptionist? Do you thrive in a busy and hectic fast-paced environment? Do you have experience with over-the-phone triage of emergent cases? Do you love animals, and want to help foster a positive client experience from the first point of contact to check-out? As a 24/7 animal...
-
Client Service Representative
4 weeks ago
Dana Point, United States Thrive Pet Healthcare Full timeEstrella Veterinary Hospital is looking for a Customer Service Representative to join our amazing team! In the world of veterinary medicine, the position of Customer Service Representative is exciting, fast-paced, and rewarding. Individuals with impeccable organizational skills, flawless customer service communications, and unsurpassed multitasking abilities...
-
Veterinary Client Service Representative
3 months ago
Crown Point, United States Coyne Veterinary Center - Crown Point Full timeJob DescriptionJob DescriptionCoyne Veterinary Center is looking for a friendly customer service focused individual to join our growing reception team!At Coyne, our goal is to provide excellent veterinary services to the community and do everything possible to help those in need. We are a full-service state-of-the-art animal hospital located in Crown Point,...
-
Veterinary Client Service Representative
2 months ago
Crown Point, United States Community Veterinary Partners Full timeJob DescriptionJob DescriptionCoyne Veterinary Center is looking for a friendly customer service focused individual to join our growing reception team!At Coyne, our goal is to provide excellent veterinary services to the community and do everything possible to help those in need. We are a full-service state-of-the-art animal hospital located in Crown Point,...
-
Customer Service Representative
2 weeks ago
Central Point, United States Domino's Franchise Full timeJob Description The main requirement for Domino's Customer Service Representatives (CSRs) is to have a positive personality, a clear and highly energetic voice, and be customer service oriented. CSRs need to speak with customers throughout their shift, so they must know how to deal with various customer-related issues. They must also be well-versed in...
-
Client Support Specialist
5 days ago
Central Point, Oregon, United States Hunter Communications Full timeJob TypeFull-timePosition OverviewAre you enthusiastic about assisting clients? Do you have a strong commitment to delivering exceptional service and resolving issues? If so, the role of Customer Experience Advocate at Hunter Communications may be the perfect fit for you.At Hunter Communications, we provide a comprehensive benefits package that includes...
-
Sales Representative
2 months ago
Central Point, United States Ground Control Southern Oregon LLC Full timeJob DescriptionJob DescriptionGround Control is a family owned and operated business. We are the leaders in southern Oregon for material placement and landscape supply. Throughout the years we have grown into southern Oregon's Go-to company for bark, soil and rock because we offer these materials blown-in, conveyed in, dump delivered and retail pick-up....
-
Sales Representative
3 months ago
Central Point, United States Ground Control Southern Oregon LLC Full timeJob DescriptionJob DescriptionGround Control is a family owned and operated business. We are the leaders in southern Oregon for material placement and landscape supply. Throughout the years we have grown into southern Oregon's Go-to company for bark, soil and rock because we offer these materials blown-in, conveyed in, dump delivered and retail pick-up....
-
Client Care Specialist
12 hours ago
Central Point, Oregon, United States Southern Oregon Veterinary Specialty Center Full timePosition OverviewSalary: Dependent on ExperienceAt Southern Oregon Veterinary Specialty Center, we pride ourselves on being the premier 24/7 Specialty and Emergency veterinary facility within a 250-mile radius. Our dedicated team includes board-certified specialists across various fields such as Surgery, Emergency and Critical Care, and Internal Medicine,...
-
Client Services Agent
5 days ago
Crown Point, United States MAXIMUS Full timePosition Overview:The Customer Service Representative - Eligibility Specialist (ES) plays a crucial role in managing a high volume of inbound communications related to Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) programs. Key Responsibilities:CSRs are tasked with addressing customer...
-
Customer Service Representative
3 weeks ago
Central Falls, United States Complete Staffing Solutions Full timeCustomer Service Representative Location: Lincoln, RI Opportunity to work with a great company Actively Interviewing Hours: Full time hours Monday Friday 8:30am - 5:00pm Job Requirements: Manage large amounts of incoming facility maintenance service requests Generate work orders to resolve facility maintenance service requests Schedule on-demand and...
-
Patient Coordinator
3 months ago
Central Point, United States Southern Oregon Veterinary Specialty Center Full timeJob DescriptionJob DescriptionSalary: DOESouthern Oregon Veterinary Specialty Center located in Central Point, Oregon is the only 24/7 Specialty + ER veterinary hospital in a 250-mile radius. We have board-certified veterinary specialists supporting many departments including Surgery, Emergency and Critical Care, Internal Medicine, in addition to our our...
-
Patient Coordinator
7 minutes ago
Central Point, United States Southern Oregon Veterinary Specialty Center Full timeJob DescriptionJob DescriptionSalary: DOESouthern Oregon Veterinary Specialty Center located in Central Point, Oregon is the only 24/7 Specialty + ER veterinary hospital in a 250-mile radius. We have board-certified veterinary specialists supporting many departments including Surgery, Emergency and Critical Care, Internal Medicine, in addition to our our...
-
Customer Service Representative
2 months ago
High Point, United States The LaSalle Group Full timeAre you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with a client who is seeking a Customer Service Representative to join their growing team. The Customer Service Representative will serve as a point of contact by answering incoming calls from various clients...
-
Customer Service Representative
1 week ago
High Point, United States The LaSalle Group Full timeAre you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with a client who is seeking a Customer Service Representative to join their growing team. This role is fully remote! The Customer Service Representative will serve as a point of contact by answering incoming calls...
-
Customer Service Representative
5 days ago
Crown Point, Indiana, United States Tech Credit Union Full timePosition OverviewJoin the leading financial institution in the area as we strive to provide our clients with superior options that assist them in achieving their financial aspirations throughout various stages of life.Since our inception, we have been a reliable financial ally to countless clients and their families in the region.If you are passionate about...
-
Occupational Therapist
2 months ago
Central Point, United States Providence Service Full timeDescription Manages and provides skilled occupational therapy to patients/clients with a wide variety of diagnoses and disabilities, taking into account individual patient's special physical or age-related needs. Requires skills in patient/client evaluation and treatment, as well as professional consultations to achieve maximum patient/client independence...
-
Occupational Therapist
1 week ago
Central Point, United States Providence Service Full timeDescription Manages and provides skilled occupational therapy to patients/clients with a wide variety of diagnoses and disabilities, taking into account individual patient's special physical or age-related needs. Requires skills in patient/client evaluation and treatment, as well as professional consultations to achieve maximum patient/client independence...
-
Occupational Therapist
3 days ago
Central Point, United States Providence Service Full timeDescription Manages and provides skilled occupational therapy to patients/clients with a wide variety of diagnoses and disabilities, taking into account individual patient's special physical or age-related needs. Requires skills in patient/client evaluation and treatment, as well as professional consultations to achieve maximum patient/client...
-
Occupational Therapist
2 days ago
Central Point, United States Providence Service Full timeDescription Manages and provides skilled occupational therapy to patients/clients with a wide variety of diagnoses and disabilities, taking into account individual patient's special physical or age-related needs. Requires skills in patient/client evaluation and treatment, as well as professional consultations to achieve maximum patient/client independence in...