Hotel Front Desk Attendant
1 week ago
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now
Responsibilities
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Communicate with housekeeping to make sure guest rooms are ready
•Bookkeeping: keep accurate records of all hotel guest account information
•Handle customer complaints as necessary
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
•High school diploma, GED, or equivalent
•Comfortable taking telephone calls and mitigating stressful situations
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Exhibits working knowledge of Microsoft Office and reservation management systems
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