Hotel Front Desk Clerk

3 weeks ago

Ladson, United States stayAPT Suites Ladson Full time
Job DescriptionJob Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Compensation:

$15 - $17 hourly

Responsibilities:
  • Communicate with housekeeping to make sure guest rooms are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Mitigate customer complaints as needed
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications:
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • High school graduate, GED recipient, or equivalent
  • 1+ year of hotel industry experience or related job preferred
About Company

Ideal for any length of stay, stayAPT Suites’ unique design philosophy abandons the traditional one-room hotel layout in favor of a residential-feeling suite with intentional spaces. Generously sized at an average of 500+ square feet, each suite features a full-size eat-in kitchen with full-size appliances, a dedicated living room with a sleeper sofa, lounge chair and 55-inch smart TV, and a separate bedroom with work area, walk-in closet and second smart TV. And beyond the guest rooms, visitors can enjoy the outdoor courtyard with a built-in grill station, soft seating, and fire pit—a spot to relax, socialize, or simply get a breath of fresh air.

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