Client Support Specialist
1 month ago
Job Title: Client Support Specialist
Department: Client Services
Location: Bloomington, IN (Hybrid but must be local to come onsite)
Position Type: Full-time, 40 hours/week, exempt
General Description including Skills and Physical Activity Requirements:
Client Support Specialist:
•Utilize Singota systems (e.g. Client Relationship Management, Enterprise Resource Management, E-Transparency® System, ColdStream Cold Chain Manager, Citrix ShareFile, etc.) to assist with client projects and services
o Assign new client IDs and enter new client information into ERP
o Tracking & filing of client project plans
o Assist with E-Transparency account set up for clients
o Perform data entry for SDS database
o Perform monthly metrics for client projects
o Assist with bimonthly invoicing
o Assist with set up of new projects
o Proxy CRS requests from clients, as needed
o Input client data into CCM
o Create folders and send large files using FileShare
o General task assistance with client projects and services as needed
•Monitor and process incoming CRS requests in a timely manner
•Create sales orders in ERP system
•Resolve issues related to CRS requests and escalate to appropriate staff when necessary
•Run reports to assist staff and clients in inventory and transaction verification
•Appropriately direct client feedback regarding Singota processes and systems (e.g. E-Transparency®) to the appropriate functional areas within Singota
•Data entry support within Customer Relationship Management (CRM) system
•Interact professionally and effectively with other departments, clients and auditing agencies on procedures and other issues
•Assist with client inquiries and requests as required to assist staff in providing excellent service to clients.
•Provide administrative support to the client facing team: schedule client meetings; coordinate logistics associated with client visits; assist as needed for internal marketing and sales functions; etc.
•Assist with retention sample management program
•Comply with quality and safety management systems including requirements for documentation, training, system use, SOPs, processes and procedures
•General support required of a company where everyone is expected to perform multiple tasks both inside and outside their department to meet the needs of the business
Characteristics required include:
•Trustworthiness and personal integrity - able to maintain a high degree of confidentiality
•Self-directed and self-reliant work ethic
•Excellent communication and presentation skills - oral and written
•Positive attitude and good judgment
•Excellent time management and organizational skills
•Attention to detail and strong follow through on tasks
Requirements
Work Experience & Education Requirements:
•High School Diploma with at least 2+ years experience in life sciences industry.,
OR
•Associate's degree in pharmaceutical science, biology, chemistry, business management or engineering with at least
1+ years experience in life sciences industry.
AND
•Excellent computer skills
•Proficiency in Microsoft Office software suite
•Experience using ERP and CRM systems
•Experience handling multiple tasks well and creating effective solutions and procedures
•Previous customer/client service experience
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Singota Solutions is an Equal Opportunity Employee
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