Patient Registration

2 months ago

Springboro, United States Kettering Health Full time

Overview:

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether its by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements:

Patient Registration I positions major duties include, but are not limited to the following:

  • Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
  • Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
  • Ensuring that payer sources and payment arrangements and options have been discussed
  • Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
  • Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
  • Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents


Preferred Qualifications:

Qualifications:

  • Previous registration or scheduling experience strongly preferred
  • Excellent written and oral communication skills
  • Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
  • Demonstrated competency in working in teams and ability to effectively communicate with all levels
  • Ability to learn site specific patient processing software.
  • Computer literate and very strong with Microsoft Office Suite.
  • Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
  • Flexible schedule to fit staffing needs.

Education:

  • High school diploma required
  • One or more years of medical office or customer service experience required

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