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Express Shop Service Coordinator

2 months ago

Arlington, United States MEI Group Inc Full time
Express Shop Service Coordinator - Mi Gente Auto Finance

This position is responsible for driving the growth of the business by improving the operational efficiency and consistency of the customer vehicle repair process and facilitating the movement of lot return inventory through effective shop log management
and adherence to Mei Group's diagnostic and repair processes.

Responsibilities:
  • Manage the Express Shop workflow logs U30, meiGroup Lot Return and 3 rd party
    vendor.
  • Work with Express Shop Service Manager, Shop Foreman, and 3 rd Party Shops
    to facilitate necessary diagnostics and repair of all vehicles request coming into
    the facility.
  • Controls the flow of vehicles through the Customer Service Shop process by
    proper distribution of technician workload under 30 days and mei lot returns.
  • Communicates Directly with Customers regarding vehicle status of repair
  • Oversees the vehicle Approval Process for mechanical warranty completion and
    manages vehicle priority dispatching using the Mei Group as needed for repair.
  • Partners with other functional areas and managers as needed to collaborate on
    questions of vehicle quality and potential kicks.
  • Verifies vehicle WeOwe Request, Warranty and CPI coverage by examining
    records and papers.
  • Monitors and provides daily Updates to the Express Service Route Sheet with
    current statuses and ETA for completion.
  • Utilizes reports, analyzes information, and monitors trends to identify if repairs
    are needed or meet company standards.
  • Communicate to key stakeholders all pertinent information captured after all
    service contacts that may impact customer service expectations.
  • Partner with Senior leadership to address operational constraints.
  • Displays financial responsibility for decisions for vehicle repairs impacting
    meigroup.
  • Performs all Asset Protection and responsibilities expected in the role.
  • Perform other duties as assigned by management.
Requirements:
  • Complete training in all areas of the customer service and production process.
    Multi-task in a high energy, fast-paced work environment.
  • Must have basic computer skills.
  • Must have a valid Driver License and a High school diploma or general education degree (GED).
Working Conditions:
  • May require walking or standing for an extended period.
  • Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
  • Rotating schedule with shifts that may weekends, holidays, and 12-hour days.
Schedule:
  • Full-time
  • Day shift
  • Monday to Friday
  • Weekend availability during peak periods of business

Compensation: $16.00-$18.00 hourly (Depending on Experience)

Benefits:

We are proud to offer an exceptional range of perks to our employees. Our comprehensive benefits package includes Health, Life, Dental, and Vision Insurance, as well as a 401k plan. Additionally, we provide paid holidays and personal time off (PTO) to support work-life balance and personal well-being.

Perks:

At MEI, we prioritize the health and convenience of our employees. That's why we offer TeleDoc, a service that grants our staff 24/7 access to medical professionals. With TeleDoc, employees can obtain prescriptions, receive medical guidance, and consult with doctors over the phone, eliminating the need for physical doctor visits in many cases.

Furthermore, we understand the importance of maintaining an active and healthy lifestyle. That's why we provide a fully equipped onsite gym for our employees. Our corporate gym encourages physical well-being and promotes a healthy work-life balance.

About Us

MEI Group is a privately owned group of companies based in the Dallas-Ft. Worth (DFW) region. With a dedicated workforce of over 300 talented individuals, we have been successfully operating since 1992, serving as a pillar of expertise and excellence in our industry. Throughout our extensive history, we have built a solid reputation for our unwavering commitment to quality and expertise. The MEI Group consists of a total of 10 dealerships that operate under the buy here pay here model. This means that customers have the advantage of purchasing their vehicles directly from us and obtaining financing in-house. With our integrated approach, we aim to simplify the car-buying experience and offer flexible financing solutions to meet the needs of our valued customers. MEI Finance is the provider of in-house financing for the MEI Group. With our specialized financing services, customers have the convenience of obtaining financing directly through MEI Finance when purchasing vehicles from any of our locations. By offering in-house financing, we aim to streamline the financing process and provide tailored solutions that meet the unique needs of our customers.

Join the MEI team and enjoy the benefits of working with a reputable company that values its employees' health, well-being, and work-life balance