Warranty Coordinator
2 months ago
Overview:
Job Description
F.H. Furr is seeking a dedicated Warranty Coordinator to lead our team in delivering exceptional service. As our Warranty Coordinator, you will play a pivotal role in supporting the department's daily operations. Your responsibilities will include, but are not limited to:
- Warranty filing and compiling jobs completed the day prior
- Verifying warranties - Responsible for checking and responding to the emails that technicians and the call center send to double-check warranty status on customers equipment.
- Tracking and confirming credits by maintaining a spreadsheet of warranty claims, status updates and credits received
- Communicating with warehouse employees regarding parts turned in by technicians, vendor returns and exchanges
Who Are We?
- F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
- 45-year-old residential home services business, deeply rooted in a legacy of excellence
- Boasting a dedicated team of over 750 employees committed to providing exceptional service
- Proudly serving Northern Virginia, Maryland, Delaware, and DC from our well-established main office in Manassas, VA
What Do We Have?
Join a team that values and invests in its employees:
- State-of-the-art facilities and an inviting office environment
- Access to a meticulously maintained fleet of top-tier vehicles
- Exceptional support staff to enhance your workflow
- Steady job stability within a thriving industry
- Competitive compensation and an industry-leading benefits package
- Ample opportunities for career growth and skill refinement
- Visionary leadership paving the way for the future of our industry
Qualifications
To be a successful member of our team, you'll need:
- A high school diploma (or GED) as a testament to your foundational education
- Prior experience in Customer Service is preferred, showcasing your dedication to client satisfaction
- Dedication to meeting attendance requirements, demonstrating reliability
- A team-player mentality, collaborating seamlessly with colleagues
- Proficiency in navigating through multiple software systems and windows simultaneously
- A demonstrated ability to exhibit empathy when responding to customer needs
Compensation:
- $20 - $25 / hour plus commission
Office Hours:
- Full time, Monday Friday
Training:
F.H. Furr is committed to providing all the training needed to excel in this role
Benefits:
- We offer Medical, Dental, and Vision Insurance, with little to no out-of-pocket cost
- 401(K) Plan
- Company-paid Long-Term Disability and Life Insurance policies
- Short-term disability and voluntary life insurance options
- Generous PTO and Holiday Plan
- Opportunities for professional development and advancement
USD $20.00/Hr.
Posted Max Pay Rate:
USD $25.00/Hr.
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