Parts Consultant

4 weeks ago


Glendale, United States Amato Automotive Group Full time

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Signing bonus Training & development Vision insurance Summary Sells parts to all customers, over the counter, through the shop or on the phone. Essential Duties Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. Provides high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. Locates out-of-stock parts from outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Replenishes assigned inventory daily. Assists outside sales representatives with their orders. Makes sure all internal requests for parts are billed on service repair order. Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice. Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. Sets up orders for daily shipment, delivery or pick-up. Keeps front and rear counter areas clean and uncluttered. Cleans computer terminals and printers daily. Participates in all training programs that are made available. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains professional appearance. Education and/or Experience No prior experience or training. Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. #J-18808-Ljbffr



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