Hotel Night Auditor
3 months ago
- Responsible for the Hotel and Front Desk operations during the overnight shift.
- Primary responsibilities include but are not limited to: Register guests, assign rooms, update guest history, confirm payment, check in guests to rooms, make reservations, prepare daily financial reports, balance transactions, transmit daily receipts, and complete shift checklists.
- Works independently and with minimal supervision.
- Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Responds in a courteous and professional manner.
- Responds efficiently and effectively to emergency situations, immediately escalating it to the appropriate personnel.
- Delivers exceptional customer service by upholding 4-star standards with all guest interactions.
- Assist with all aspects of guest services and present a positive impression of the establishment.
- Confirm guest satisfaction, close billing and issue receipts, and store luggage by lifting up to 25lbs.
- Leave guests with a lasting positive impression of the establishment as they depart.
- Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
- As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
- Verify and confirm guest registrants for security reasons.
- Communicate information between shifts to ensure job thoroughness to meet department objectives.
- Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
- Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
- Maintains a clean and safe work environment. Performs duties in compliance with safety procedures, which includes use of safety equipment.
- Wears and maintains uniforms properly, including nametag and gaming license.
- Performs other duties, including special projects, as needed and directed.
COMPENSATION & BENEFITS
$21.00+ per hour based on experience
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement and more.
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