Guest Service Agent

2 months ago

Honolulu, United States The Kahala Hotel and Resort Full time
Description

Pay Range: ( $24.87- $31.09/ Hourly Compensation)

To greet, register and service guests with sincere hospitality and effective communication skills. Offers welcome and escort guests to their rooms. Maintains a thorough knowledge of hotel credit policies and procedures; maintains a cash bank; records and accounts for guests payments; prepares a variety of reports; responsible for nightly checking and balancing of guest's account.

This is an ON-Call position, requiring the potential new hire to be able to work varying shifts including the graveyard.

•Completes the registration process quickly and accurately by imputing and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promotes Kahala Hotel & Resort marketing programs. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Provides welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Offers welcome drink and information pertaining to available services, facilities, and amenities of the hotel during the escort of each guest to the room. Advise guests of emergency exits.

•Closes guest accounts at time of check out and ascertains satisfaction. In the event of dissatisfaction, negotiates compromise, which may include authorizing revenue allowances.

•Greets customers immediately with a friendly and sincere welcome. Offers services and up sells as directed by management, consistent with customer needs. Uses a positive and clear speaking voice, listens to understand requests or problems, responds with appropriate action, solutions and follows through. Provides accurate information such as outlets hours and local attractions.

•Verifies and imprints credit cards for authorization using electronic acceptance methods. Handles cash, makes change and balances as assigned house bank. Accepts and records vouchers, travelers checks, and other forms of payment. Converts foreign currency at current posted rates. Performs accurate, moderately complex arithmetic functions using a calculator. Posts charges to guest rooms and house accounts using the computer.

•Balances and sells stamps. Responsible for the nightly checking and balancing of guests? accounts and preparation of various audit reports.

•Promptly answers the telephone using positive and clear English communication. Input messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail, small packages and facsimiles for customers upon request.

•Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolves complications such as location changes, credit issues, guest anger or stress.

•Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens an extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Plans and implements detailed steps by using experienced judgment and discretion while displaying sincere concern.

Position Requirements

Education/Training Requirements:

•High School Diploma or General Education Diploma preferred.

•College degree in hospitality management or similar field preferred.

Experience/Skill Requirements:

•Six (6) months of previous hospitality industry strongly preferred

•Six (6) months of previous customer service experience required

SHIFTS will vary, are as needed, overnight, and weekends

Full-Time/Part-Time
Full-Time

Shift
Various Shifts

Position
Guest Service Agent

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

Req Number
FRO-24-00002

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

  • Guest Services Agent

    5 months ago

    Honolulu, United States Highgate Hotels Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Guest, Hotel, Operations

  • Guest Services Agent

    3 days ago

    Honolulu, United States Marriott Vacations Worldwide Full time

    Hourly Rate:$32.22Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events...

  • Guest Service Agent

    3 weeks ago

    Honolulu, Hawaii, United States realjobshawaii Full time

    The Guest Service Agent is the "front line" ambassador of the hotel and is responsible for delivering the highest level of professionalism and attention to detail in all of their interactions with the guest at the front desk. This position accurately records guest information, properly handles and/or remedies guest complaints, responds to guest inquiries...

  • Guest Service Agent

    3 months ago

    Honolulu, United States Marriott Hotels & Resorts Full time

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Service, Agent, Service, Guest, Retail, Hotel

  • Asia Guest Service Agent

    2 weeks ago

    Honolulu, United States Highgate Hotels Full time

    The Asia Guest Service Agent (Full-Time) is primarily responsible to assist Japanese-speaking guests, but will also be responsible for providing attentive, courteous and efficient service to all guests throughout their stay, while maximizing room rev Guest Service, Guest, Agent, Service, Hotel, Operations, Retail

  • Guest Service Agent

    2 weeks ago

    Honolulu, United States Highgate Hotels Full time

    The Guest Service Agent (On-Call) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and w Guest Service, Agent, Service, Guest, Hotel, Operations, Retail

  • Guest Service Agent

    4 days ago

    Honolulu, United States Lotus Honolulu at Diamond Head Full time

    Lotus Honolulu at Diamond Head Lotus Honolulu at Diamond Head Honolulu, HI Honolulu, HI Part-time Full-time Part-time Full-time $24.25 an hour $24.25 an hour 8 days ago 8 days ago 8 days ago Job Overview We are seeking a Guest Service Agent to join our team.The ideal candidate will be responsible for providing exceptional customer service to all guests,...

  • Guest Service Agent

    3 months ago

    Honolulu, United States Highgate Hotels Full time

    The Guest Service Agent (Full-Time) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and Guest Service, Agent, Service, Guest, Hotel, Operations, Retail

  • Guest Service Agent

    3 weeks ago

    Honolulu, United States realjobshawaii Full time

    The Guest Service Agent is the “front line” ambassador of the hotel and is responsible for delivering the highest level of professionalism and attention to detail in all of their interactions with the guest at the front desk. This position accurately records guest information, properly handles and/or remedies guest complaints, responds to guest inquiries...

  • Front Office Reception

    4 weeks ago

    Honolulu, United States Halepuna Full time

    Front Office Reception - Guest Service Agent (On-Call) Halekulani, 2199 Kalia Road, Honolulu, Hawaii, United States of America Req #729 Saturday, August 10, 2024 LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable...

  • Guest Service Agent Shift Leader

    3 months ago

    Honolulu, United States East-West Center Full time

    Job DescriptionJob DescriptionSalary: $21.53/hourAre you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you!  Our team is currently seeking a detail-oriented and reliable Guest Service Agent Shift Leader to join our team. As...

  • Guest Services Agent/Shift Leader

    3 months ago

    Honolulu, United States East-West Center Full time

    **Guest Services Agent/Shift Leader** Housing Honolulu, Hawaii Minimum Experience **Mid-level** The East West Center (EWC) is accepting applications for a two-year, limited appointment for Guest Services Agent/Shift Leader in the Housing Department. This position is responsible for providing guest services and monitoring cleaning and maintenance services for...

  • Guest Services Agent

    3 months ago

    Honolulu, United States Hilton Garden Inn Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    1 month ago

    Honolulu, Hawaii, United States Sightline Hospitality Full time

    3.5 Honolulu, HI Honolulu, HI Full-time Full-time $28.00 - $28.48 an hour $28.00 - $28.48 an hour Holiday Inn Express Waikiki Beach is seeking a Guest Service Agent to join our team Our ideal candidate for this position is thorough, flexible, and dedicated to exceptional guest service.The Holiday Inn Express Waikiki is located at the gateway of Waikiki in...

  • Asia Guest Service Agent

    3 weeks ago

    Honolulu, United States Highgate Full time

    Overview The Asia Guest Service Agent (Full-Time) is primarily responsible to assist Japanese-speaking guests, but will also be responsible for providing attentive, courteous and efficient service to all guests throughout their stay, while maximizing room revenue and occupancy. Responsibilities Maintain a warm and friendly demeanor at all...

  • Airport Guest Service Agent Honolulu

    3 months ago

    Honolulu, United States Hawaiian Airlines Full time

    Title Airport Guest Service Agent Honolulu Description **Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in Honolulu!** At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ohana and...

  • Guest Service Agent/Front Desk

    4 days ago

    Honolulu, United States Hotel Renew Full time

    Hotel Renew Hotel Renew Honolulu, HI Honolulu, HI Full-time Full-time $22 - $23 an hour $22 - $23 an hour 9 days ago 9 days ago 9 days ago Overview We are seeking a Guest Service Agent to join our team at a prestigious hotel.The ideal candidate will have a passion for hospitality and providing exceptional customer service to our guests. Responsibilities -...

  • Guest Service Agent

    1 week ago

    Honolulu, United States 'Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Hotline Agent

    4 weeks ago

    Honolulu, Hawaii, United States Hilton Hawaiian Village Waikiki Beach Resort Full time

    The Hilton Hawaiian Village, located on 22 acres along Waikiki's widest stretch of beach is where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, you will find our Aloha Spirit throughout...

  • Guest Service Agent

    2 months ago

    Honolulu, United States 'Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...