Customer Service Reps
1 week ago
Construction Warranty Customer Service Rep
Fleetwood Homes is seeking a qualified experienced Construction Warranty Customer Service Representative.At Fleetwood Homes, we ignite opportunity delivering a huge impact on people's lives through the delivery of beautiful affordable housing.We take on big problems to help real people find, fund and protect their homes, providing stability and opportunity.
This is a Full Time, Permanent position
Monday - Friday
Responsibilities and Essential Duties:
- Represents the company through telephone and email contact by answering calls and emails, assisting customers with warranty issues and helping retailers to improve delivery service
- Perform a variety of administrative tasks as needed
- Provides customers, retailers and co-workers with useful feedback and suggested resolutions
- Demonstrate a good work ethic based on principles of honesty and integrity
- Maintain office files to ensure they are accurate
- Collaboration and team work is required
- Performs various other job duties as assigned and needed
- 1 - 2 years' experience in construction warranty customer service - Required
- High School Diploma or equivalent
- Some construction field experience - Highly Recommend
- Excellent Customer service and Communication Skills
- Ability to multi-task in a fast paced environment
- Self-started and self-motivated - Required
- Ability to prioritize tasks and self-management
- Attention to details - Required
- Effective planning and organization skills
- Intermediate to Advance skills in MS Word, Excel, Outlook - Required
- Excellent listening skills and be able to offer solutions to unique situations and able to think outside the box when needed.
- Medical, Dental, Vision
- Life Insurance
- Short & Long Term disability
- 401k w/ match
- Paid Time Off
- Paid Holidays
Fleetwood Homes & Cavco Industries is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
Disclaimer:The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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