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Customer Service Representative

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Job Overview

We are seeking a highly organized and detail-oriented individual to join our team as an Office Coordinator at Crane Alarm Service. As a key member of our office team, you will be responsible for maintaining an efficient day-to-day workflow, coordinating equipment and work orders, and serving as the primary point of contact between our customers and technicians.

Key Responsibilities
  • Maintain a high level of organization and attention to detail to ensure seamless day-to-day operations
  • Coordinate equipment and work orders to ensure timely completion of tasks
  • Communicate effectively with customers and technicians to resolve issues and provide updates
  • Process paperwork and documentation in a timely and accurate manner
  • Provide exceptional customer service to ensure customer satisfaction and loyalty
Requirements
  • Previous experience in scheduling, planning, coordinating, or related fields
  • Project management skills to prioritize tasks and manage multiple projects
  • Excellent communication and interpersonal skills to work effectively with customers and team members
  • Ability to work well in a team environment to support colleagues and achieve team goals
  • Computer literacy to navigate software and systems
  • Detail-oriented to ensure accuracy and attention to detail
Benefits
  • Competitive hourly rate of $22.00 per hour
  • Tele-health insurance to support employee well-being
  • Monthly medical stipend to support employee health
  • 401K match to support employee retirement savings
  • PTO to support employee work-life balance
  • Profit sharing to support employee financial well-being
  • Employee swag to show appreciation for employee contributions
  • Employee discounts to support employee shopping
Work Environment

We are a full-scale commercial security, fire alarm, and fire sprinkler company that values quality and professionalism. We take care of our customers and employees, and we are committed to providing a positive and supportive work environment.