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Customer Service Representative

2 months ago

Nampa, Idaho, United States Valvoline Instant Oil Change Full time

**About Valvoline Instant Oil Change**

We're a leading provider of oil change services, dedicated to delivering exceptional customer experiences and building strong relationships with our communities.

**Job Summary**

We're seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a key member of our service team, you'll be responsible for delivering outstanding customer service, providing expert advice on our products and services, and ensuring a seamless experience for our guests.

**Key Responsibilities**

  • Deliver a positive first impression to each guest with a warm, friendly greeting
  • Present oil change options and additional services based on manufacturer recommendations
  • Build trust and win repeat, loyal customers
  • Evaluate customers' needs, working quickly and efficiently
  • Provide hands-on assistance under the hood as needed
  • Master products, services, and company knowledge

**Requirements**

  • Effective interpersonal, oral communication skills
  • Enjoy interacting with people face-to-face
  • Be friendly and ready to work as part of a customer-focused team
  • Have an eagerness to learn and grow
  • Be able to occasionally lift up to 50 pounds
  • Have full mobility and the ability to work with your hands above your head
  • Be able to stand for extended periods of time and climb stairs
  • English fluency in reading, writing, and speaking

**What We Offer**

  • Competitive weekly pay & flexible work schedule
  • On-the-job training
  • Company provided uniforms and tools
  • We promote from within a commitment we are passionate about
  • No late evenings
  • Tuition assistance*
  • Paid time off and holidays*
  • Medical, dental, vision, and 401(k) savings plans*

*Terms and conditions apply, and benefits may differ depending on location*

*Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.*