PM Front Desk Agent

3 months ago

Gloucester, United States Cruiseport Gloucester Full time
Job Description
We are seeking customer service professionals, with the ability to provide exceptional guest service for the position of Front Desk Agent at the Beauport Hotel. This position will be responsible for the prompt and courteous service to our guests upon arrival and departure, as well as throughout the guest's stay. Our goal is to create memorable guest experiences, for every guest, every stay.

WHAT WE HAVE TO OFFER:

At Beauport Hotel Gloucester, we offer generous discounts, team celebrations, additional perks and a great team of co-workers that make the job fun

Job Type: Full-time

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Employee discount on dining and the Beauport Boutique
Experience:

Must have at least one (1) or more years of experience in Customer Service, previous experience in a hotel is preferred.

ESSENTIAL FUNCTIONS
  • Greet guests upon arrival and complete established check-in procedure for arriving guests.
  • Facilitate guest departure (check-out) by following established procedures in order to close guest accounts and open the room for the next guest.
  • Regularly post receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present accurate hotel charges upon check-out.
  • Answer inquiries, both in person and by telephone, by accurately communicating hotel rates and information and by using selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations being aware of all hotel services and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
  • Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly and courteous demeanor at all times.
  • Perform other duties as assigned.
Experience and Skills
JOB REQUIREMENTS
  • Must have experience in Microsoft Office and industry relevant Hotel Property Management Systems such as RoomMaster.
  • Working knowledge of Front Office operations.
  • Demonstrated ability to work with maximum efficiency, accuracy and attention to detail.
  • Ability to work cohesively as part of a team.
  • Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.
  • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
  • Ability to stand for 8 hours' length of time
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Ability to lift 30 lbs.
WORKING ENVIRONMENT
  • Hotel property with 94 Guest Rooms
  • Work will primarily take place in front of house hotel areas, public spaces incl. lobby, and front desk areas.
  • Group and solo work.

The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

  • Front Desk Coordinator

    4 weeks ago

    Gloucester, Massachusetts, United States Great Clips, Inc. Full time

    At Great Clips, Inc., we're committed to delivering exceptional customer experiences. As a Front Desk Coordinator, you'll play a vital role in ensuring our customers feel welcome and valued from the moment they walk in the door.Key Responsibilities:Warmly greet customers and make them feel at easeCommunicate and educate customers on our processes, including...

  • Front Desk Patient Services Coordinator

    4 weeks ago

    Gloucester, United States Master Center for Addiction Medicine Full time

    Front Desk Patient Services RepresentativeBecome a part of our dynamic team at Master Center for Addiction Medicine, a leading provider of comprehensive outpatient addiction medicine treatment. We are seeking a highly skilled and compassionate Front Desk Patient Services Representative to join our team in Gloucester, VA.Key Responsibilities:Provide...

  • Front Desk Ambassador

    4 weeks ago

    Gloucester City, New Jersey, United States Dave & Buster Full time

    Be a Part of the Fun!At Dave & Buster's, we're looking for a talented Front Desk/Host to join our team. As a key member of our front-of-house team, you'll be responsible for ensuring our guests have a positive and welcoming experience from the moment they walk in the door.Key Responsibilities:Provide exceptional customer service and ensure a warm welcome for...

  • Front Desk/Host Coordinator

    3 weeks ago

    Gloucester City, New Jersey, United States Dave & Buster Full time

    Dave & Buster's is seeking a highly skilled Front Desk/Host to join our team. As a Front Desk/Host, you will be the first point of contact for our guests, setting the tone for their entire experience. Your excellent communication skills and warm personality will ensure that our guests feel welcome and valued. **Key Responsibilities:** • Provide...

  • Front Desk Patient Services Representative

    2 months ago

    Gloucester, United States Master Center for Addiction Medicine Full time

    Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment...

  • Front Desk Patient Services Representative

    1 month ago

    Gloucester, United States Master Center for Addiction Medicine Full time

    Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today. Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment...

  • Front Desk Specialist

    2 weeks ago

    Gloucester, United States Action Full time

    Action Inc. is about helping people and changing lives. We're dedicated to empowering people and building a stronger, more productive community. We offer affordable housing and homelessness prevention, fuel assistance and energy conservation programs, and education and job training. We are a welcoming place where you can find help, hope, and support when you...

  • Front Desk Sales Associate

    4 weeks ago

    Gloucester, Massachusetts, United States European Wax Center Full time

    Job OverviewAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? We're seeking a motivated and dedicated Guest Service Associate to join our team at European Wax Center.As a Guest Service Associate, you will be the face of our brand, providing top-notch service to our guests and ensuring their...

  • Customer Service Ambassador

    4 weeks ago

    Gloucester, United States Planet Fitness - Excel Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating a positive member experience.Key ResponsibilitiesCheck members into the system and assist with new account...

  • Gloucester Front Desk Sales Associate

    3 weeks ago

    Gloucester, Massachusetts, United States European Wax Center Full time

    About the Role:We are seeking a skilled Guest Service Associate to join our team at European Wax Center in Gloucester. As a Guest Service Associate, you will be responsible for providing exceptional customer service, promoting our services, and maintaining a clean and welcoming environment.Key Responsibilities:Provide excellent customer service to guests,...

  • Addiction Medicine Treatment Center Representative

    3 weeks ago

    Gloucester, United States Master Center for Addiction Medicine Full time

    Job OverviewMaster Center for Addiction Medicine is a private, outpatient addiction medicine treatment center seeking a dedicated and compassionate Front Desk Patient Services Representative to join our team in Gloucester, Virginia.This full-time position will work Monday through Friday, 8:15am to 5:00pm, and will be responsible for providing exceptional...

  • Cleanliness Specialist

    4 weeks ago

    Gloucester, United States Planet Fitness - Excel Fitness Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Cleanliness Specialist to join our team at Planet Fitness - Excel Fitness. As a key member of our facilities team, you will be responsible for maintaining the highest standards of cleanliness and sanitation throughout our clubs.Key Responsibilities:Thoroughly clean and sanitize all areas of...

  • Receptionist

    4 weeks ago

    Gloucester, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Receptionist to join our team in the non-profit industry based in Gloucester, Massachusetts. This role offers a short-term contract employment opportunity. You will be stationed at the front desk, serving as the first point of contact for visitors and callers. This role requires efficient handling of incoming...

  • Restoration Project Manager

    3 weeks ago

    Gloucester City, New Jersey, United States Institute of Inspection , Cleaning and Restoration Certification Full time

    Job Title: Restoration Project ManagerWe are seeking a highly skilled Restoration Project Manager to oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.Key Responsibilities:Ensure an accurate scope of work for projects and prepare estimates...

  • Medical Office Coordinator

    4 weeks ago

    Gloucester, VA , USA, United States Riverside Health System Full time

    Job SummaryAs a Medical Office Coordinator with Riverside Health System, you will play a vital role in ensuring the smooth operation of our front desk. Your primary responsibilities will include managing patient registration, demographics, and insurance information. You will also be responsible for scheduling appointments, creating referrals, and completing...