Hotel Guest Services Professional

3 weeks ago


Gloucester, Massachusetts, United States Cruiseport Gloucester Full time
Company Overview
Cruiseport Gloucester is a leading hospitality group that prides itself on delivering exceptional experiences to its guests. As a Front Desk Agent, you will play a crucial role in ensuring that our guests feel welcome and cared for during their stay.

Salary: $45,000 - $60,000 per year, based on experience.

Job Description
The Front Desk Agent will be responsible for managing the front desk operations, including checking in and out guests, handling room assignments, and responding to guest inquiries. You will also be responsible for maintaining accurate records, handling cash transactions, and performing other administrative tasks as needed.

Required Skills and Qualifications
To succeed in this role, you will need:
  • A minimum of one year of experience in customer service, preferably in a hotel or hospitality setting.
  • Excellent communication and problem-solving skills.
  • The ability to work effectively in a team environment.
  • Proficiency in Microsoft Office and Hotel Property Management Systems such as RoomMaster.

Benefits
Cruiseport Gloucester offers a comprehensive benefits package, including:
  • 401(k) matching.
  • Dental insurance.
  • Employee assistance program.
  • Flexible spending account.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Vision insurance.
  • Employee discount on dining and the Beauport Boutique.

Others
This position requires the ability to work a flexible schedule, including weekends and holidays, and to lift up to 30 pounds. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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