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Workshop Facilitator

3 months ago

Leavenworth, United States Dynamic Workforce Solutions Full time
Job Title: Workshop Facilitator

Reports to: Program Manager

Position Classification: Non-exempt

Office Location: Kansas City, KS

(This position will report to Leavenworth office twice a week.)

Primary Objectives of Position: The Workshop Facilitator is responsible for coordinating and delivering training to job seekers and employed workers. Staff will utilize knowledge of specified training needs and effective classroom methods to teach workshops focused on Workforce topics. Staff will also enter workshop services in the State MIS system. This position will oversee come case management duties.

Essential Job Functions:

  • Teach workshops on a full-time basis (5-days a week) to job seekers, youth and community partners using relevant training materials and a variety of media to address the individual needs of learners.
  • Continue to update and revise course content and teach methodology to maintain currency and relevance aligned with Center wide goals.
  • Consult with management to determine training needs based on regulations and rules of Workforce Service programs.
  • Prioritize and maintain effective work relationships with peers and partners and take initiative to assist team members when needed to enhance service delivery.
  • Maintain accurate records, including training schedules and attendance and any required system documentation.
  • Oversee classroom to ensure the environment is calm and professional Assist Career Navigators in referring customers to other agencies for supportive services.
  • Maintain process to measure outcomes and customer satisfaction and utilize the information to make recommendations on continuous improvement opportunities.
  • Acquire, maintain and demonstrate ongoing programmatic competency.
  • Contribute to improving services by serving on work groups and managing special projects.
  • Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
  • Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
  • Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
  • Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
  • Performs visits to customers' homes, training providers' sites, and /or employment sites.
  • Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed.


Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

Qualifications:

Education: Associate Degree with course work in Social Services or related field or equivalent experience.

Experience: At least two years' experience in training and public speaking for a diverse audience required. Ability to create or modify training material and develop practical application exercise related to required training material strongly preferred. Working knowledge of Workforce Service programs required. Must possess excellent verbal and written communication skills as well as demonstrated customer service skills and computer skills, with experience using word processing and spreadsheet software programs required.

Skills/Abilities: Ability to clearly and concisely communicate with customers via presentation, in person, telephone and written forms. Basic computer literacy including ability to use the Internet and Microsoft Office products. Ability to work in a team environment. Excellent interpersonal skills and Extreme Customer Service orientation. Strong oral and written communication skills.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Benefits:

Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.