Current jobs related to Guest Services Manager - Bel Air - Great Wolf Lodge

  • Guest Services Rep Part

    3 days ago

    Bel Air, United States Extended Stay Full time

    Extended Stay - 1361 James Way [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines; Collect...

  • Guest Experience Advocate

    3 weeks ago

    Bel Air, Maryland, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Advocate. As a key member of our sales floor team, you will be responsible for delivering exceptional guest service, promoting products and services, and driving sales growth.Key ResponsibilitiesGuest Service: Provide a welcoming and...

  • Guest Advocate

    1 day ago

    Bel Air, United States Target Full time

    Target - 580 Marketplace Dr [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Off Premise Manager

    3 weeks ago

    Bel Air, Maryland, United States TGI Fridays Full time

    Job SummaryWe are seeking a highly skilled and experienced Off Premise Manager to join our team at TGI Fridays. As an Off Premise Manager, you will be responsible for overseeing the day-to-day operations of our off premise dining locations, ensuring that our guests receive an exceptional dining experience.Key ResponsibilitiesOperations Management: Manage all...

  • Automotive Service Advisor

    1 week ago

    Bel Air, Maryland, United States Jiffy Lube Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our Jiffy Lube team. As a Service Advisor, you will be responsible for providing exceptional customer service, recommending services, and ensuring a positive guest experience.Key ResponsibilitiesProvide world-class customer service to Jiffy Lube guestsUnderstand and...

  • Service Desk

    3 months ago

    Bel Air, United States Planet Fitness Full time

    Job DetailsJob Location 112 Forest Hill - Bel Air, MD Position Type Part Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun...

  • Manager

    3 months ago

    Bel Air, United States Buffalo Wild Wings - MD Full time

    The Assistant Manager provides leadership and assistance to ensure that all teammembers are guest-focused, team-focused, and community-connected. They will exerciseknowledge of restaurant operations, manage staff resources, provide counsel, developand coach team members and help to build sales and profits while maintaining operatingstandards.General...

  • Restaurant Shift Manager

    3 weeks ago

    Bel Air, Maryland, United States Noodles & Company Full time

    About Noodles & CompanyWe are a fast-casual restaurant chain that prides itself on serving high-quality, made-to-order meals in a welcoming and efficient environment. Our mission is to nourish and inspire every team member, guest, and community we serve.Job SummaryWe are seeking a skilled Restaurant Shift Manager to lead our team and drive guest...

  • Service Desk Overnight

    4 months ago

    Bel Air, United States Planet Fitness Full time

    Job DetailsJob Location 112 Forest Hill - Bel Air, MD Position Type Part Time Salary Range $15.00 - $15.00 Hourly Job Shift Overnight Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have...

  • Service Desk Associate

    2 weeks ago

    Bel Air, Maryland, United States Planet Fitness Full time

    {"Job Title": "Service Desk Associate", "Job Summary": "We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our...

  • General Manager

    2 days ago

    Bel Air, United States McDonald's Full time

    General Manager Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU. PERKS & BENEFITS: Competitive pay starting at $65890 / year plus cash incentives Employee discounts and free meals 15-25 days paid vacation Tuition reimbursement and/or educational assistance Training and advancement...

  • Restaurant Operations Manager

    6 days ago

    Bel Air, Maryland, United States McDonald's Full time

    General Manager Job DescriptionAs a General Manager at McDonald's, you will be responsible for leading the experience of our customers and team members. You will manage all aspects of the restaurant, including food production, guest service, and direct crew and manager work.Key Responsibilities:Lead the team: Manage and motivate crew members to provide...

  • Service Desk Associate

    3 weeks ago

    Bel Air, Maryland, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key ResponsibilitiesCustomer Service:...

  • Assistant Operations Manager

    1 month ago

    Bel Air, Maryland, United States Buffalo Wild Wings - Bel Air Full time

    Assistant Operations Manager Job OverviewThe Assistant Operations Manager is integral to ensuring that team members deliver outstanding service to patrons, emphasize collaboration, and connect with the local community. This role involves overseeing daily operations, managing personnel, providing direction, coaching staff, and contributing to revenue growth...

  • Off Premise Manager

    2 weeks ago

    Bel Air, Maryland, United States TGI Fridays Full time

    Role OverviewWe are seeking a highly skilled and experienced Off Premise Manager to join our team at TGI Fridays. As a key member of our operations team, you will be responsible for ensuring that our off premise dining experience meets the highest standards of quality, service, and execution.Key ResponsibilitiesManage all aspects of off premise operations,...

  • Restaurant Operations Manager

    2 weeks ago

    Bel Air, Maryland, United States Lemek LLC Full time

    About the RoleWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Lemek LLC, Panera Bread. As a key member of our management team, you will be responsible for providing outstanding leadership to your team and ensuring a top-quality service experience for our guests.Key ResponsibilitiesSupervise staff members to...

  • Shift Manager

    3 days ago

    Bel Air, Maryland, United States SUMMERWOOD MASTER Full time

    Job SummaryThe Shift Leader is a key member of our restaurant team, responsible for ensuring exceptional customer service and maintaining high standards of product quality and food safety. As a Shift Leader, you will be responsible for driving excellence in customer service, maintaining company standards, and reviewing food handling procedures. You will also...

  • Food Service Coordinator

    2 weeks ago

    Bel Air, Maryland, United States Miller's Ale House Full time

    Miller's Ale House - 601 Baltimore Pike **Job Summary** We are seeking a skilled Expeditor to join our team at Miller's Ale House. As an Expeditor, you will play a critical role in ensuring the smooth operation of our kitchen and front-of-house teams. **Key Responsibilities:** * Liaise between kitchen and front-of-house staff to ensure seamless service *...

  • Bar Operations Manager

    6 days ago

    Bel Air, Maryland, United States Route 24 Ale House Full time

    Job OverviewWe are seeking a skilled and dedicated Assistant Bar Manager to join our team at Route 24 Ale House.The ideal candidate will possess strong leadership and communication skills, with the ability to multitask and remain calm under pressure.Key ResponsibilitiesOversee front-of-house operations, ensuring high standards of customer service and a...

  • Senior Management Services Director

    2 weeks ago

    Bel Air, Maryland, United States Infinity Ventures Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Management Services Director to join our team at Infinity Ventures. As a key member of our leadership team, you will be responsible for the operational management of our stationary, semi-stationary, and outpatient senior facilities and services.Key ResponsibilitiesOperational Management:...

Guest Services Manager

4 months ago

Bel Air, United States Great Wolf Lodge Full time

Pay: $0 per hour - $0 per hour

At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.

Join our Pack:

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

Great Perks: Take advantage of exclusive perks for you, your family, and friends including discounted vacations and employee referral incentives

Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Essential Duties & Responsibilities

  • Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
  • Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
  • Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
  • Assists with guest services functions as needed
  • Assists in training staff and developing for potential career advancement
  • Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
  • Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience

Basic Qualifications & Skills

  • High School Diploma or equivalent education/experience
  • 1+ year previous Front Desk/Guest Service management experience
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • Bachelor's Degree in Hospitality, Hotel Management or related field
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 20 pounds
  • Able to sit and/or stand for long periods of time

Application Instructions

We are hiring immediately, with relocation packages available. Click on Apply Now or chat with a recruiter (bottom of your screen on Great Wolfs website). Complete an application and a recruiter will reach out on next step.