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Account Director

2 months ago

St Albans, United States Integrity Marketing Group Full time
About Agent Pipeline

Founded in 1988, West Virginia-based Agent Pipeline is one of the most successful insurance marketing organizations (IMOs) in the United States, with vast network of proud employees and satisfied customers. Agent Pipeline distributes a comprehensive mix of life and health insurance products. Agent Pipeline is a recognized market leader in the Medicare Advantage, Medicare Supplement, individual health plans, Prescription Drug Plans, and Final Expense markets. Agent Pipeline is based in St. Albans, West Virginia.

Job Summary

Agent Pipeline is seeking an Account Director to provide exceptional customer support to agents and marketers. The Account Director serves as a proactive liaison between agents, Agent Pipeline, and carriers, anticipating issues before they arise and offering solutions to potential roadblocks. The ideal candidate should be forward-thinking, empathetic, and possess excellent critical thinking and problem-solving skills.

Primary Responsibilities
  • Demonstrates a commitment to continuous learning and improvement.
  • Serves as a liaison between agents and carriers, nurturing relationships and ensuring agent satisfaction.
  • Provides high levels of service, accurate responses, and effective communication at all times.
  • Assists with de-escalating agent issues and concerns, involving leadership when appropriate.
  • Guides agents through processes for contracting, certification, carrier portals, and more.
  • Resolves issues independently with a goal of first call resolution whenever possible.
  • Ensures thorough documentation and records are maintained.
  • Ensures timely outreach for agent calls, communicating with the team and leadership if unable to meet timeframes.
  • Performs other tasks as assigned.
Primary Skills & Requirements
  • Excellent problem-solving skills and ability to work well in group problem-solving situations.
  • Exceptional customer service skills, managing difficult or emotional customer situations.
  • Strong interpersonal skills, focusing on conflict resolution and openness to others' ideas.
  • Excellent written communication skills, including editing for spelling and grammar.
  • Team player, balancing team and individual responsibilities, and contributing to a positive team spirit.
  • Ability to delegate work assignments to the Broker Escalation Team as necessary.
  • Excellent planning and organizing skills, prioritizing work activities and using time efficiently.
  • Professionalism, treating others with respect and accepting responsibility for own actions.
  • Dependable and punctual, ensuring work responsibilities are covered when absent.
  • Initiative, undertaking self-development activities and seeking increased responsibilities.
  • Strong verbal and written communication skills, attention to detail, and ability to multi-task.
  • Must be self-motivated, organized, credible, reliable, and a team player.
  • Travel requirements include limited day travel with some overnight travel.


About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.