Assistant Digital Sales Manager

4 weeks ago

Greenwich, United States DARCARS Automotive Group Full time

**Assistant Digital Sales Manager**

**Position Summary:**

As an **Assistant Digital Sales Manager** (ADSM), your job is vital in managing our digital business prospects. You will contribute to a next generation car buying experience by developing a real connection with our prospective customers primarily via today's preferred communication channels. Right now, you have the opportunity to be a part of our Digital Sales Team at one of the largest automotive groups in the country.

The ADSM's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As a ADSM, you must ensure timely follow up and provide an exceptional experience with every interaction.

**In this role, you'll:**

* Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference

* Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand

* Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support

* Adhere to customer communication scripts

* Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel

* Meet, or exceed, individual performance objectives e.g. response time, conversions etc.

**For this role, you'll need:**

* Associate degree required; Bachelor's degree preferred

* No experience necessary

* You are computer savvy with a full working knowledge of Microsoft Office Suite

* You are a quick-study, able to absorb substantive product and service information

* You have exceptional listening, verbal, and written communication skills

* You are able to work some evenings and weekends

* You have demonstrated a commitment to process improvement, innovation, and excellence

* You are persistent, and have a good sense of humor

* You are eager to learn new things and share new ideas in a collaborative, team environment

**Benefits**

* Insurance: medical, vision, dental

* Short-term and long-term disability plans

* Life Insurance

* 401(k)

* PTO and Paid Holidays

* Employee discounts on vehicle purchases, parts and service repairs

* Opportunities to join our community service initiatives

* Internal career advancement opportunities

*This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.*

*DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.*

#indeedsales

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