We have other current jobs related to this field that you can find below
-
Customer Success Manager
1 month ago
Atlanta, United States Flowable Group Full timeFlowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform. As our Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their...
-
Customer Success Manager
2 weeks ago
Atlanta, United States Verusen Full timeVerusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs....
-
Customer Success Manager
1 month ago
Atlanta, United States Cloverly, Inc. Full timeCustomer Success Manager ATL preferred, open to remote Solving our climate crisis requires bold action, and with more than $20M from top-tier investors, Cloverly is on a mission to make it happen. We’ve made big strides already—our groundbreaking platform for climate action is trusted by Fortune 500 firms from Salesforce to American Express—but as an...
-
Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States Cloverly Full timeCustomer Success ManagerATL preferred, open to remote (Central or Eastern timezones)Solving our climate crisis requires bold action, and with more than $20M from top-tier investors, Cloverly is on a mission to make it happen.We've made big strides already-our groundbreaking platform for climate action is trusted by Fortune 500 firms from Salesforce to...
-
Customer Success Manager
1 month ago
Atlanta, United States Cloverly Full timeCustomer Success ManagerATL preferred, open to remote (Central or Eastern timezones) Solving our climate crisis requires bold action, and with more than $20M from top-tier investors, Cloverly is on a mission to make it happen. We've made big strides already-our groundbreaking platform for climate action is trusted by Fortune 500 firms from Salesforce to...
-
Customer Success Manager
3 months ago
Atlanta, United States Verusen Full timeVerusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs....
-
Customer Success Manager
1 month ago
Atlanta, United States Cloverly Full timeJob DescriptionJob DescriptionCustomer Success ManagerATL preferred, open to remote (Central or Eastern timezones)Solving our climate crisis requires bold action, and with more than $20M from top-tier investors, Cloverly is on a mission to make it happen.We've made big strides already—our groundbreaking platform for climate action is trusted by Fortune...
-
Customer Success Manager
3 months ago
Atlanta, United States Kaleris Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
-
Customer Success Manager
3 months ago
Atlanta, United States Kaleris Company Full timeWe’re looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base. This position is highly visible and...
-
Customer Success Manager
2 weeks ago
Atlanta, United States Stibo Systems Full timeAs a Customer Success Manager, you will work directly with Stibo Systems' customers -some of the biggest brands in the world, to ensure they receive maximum value from our platform and enjoy a great customer experience. Collaborating closely with our Sales, Product, and Delivery teams, you will help customers achieve their business goals while driving...
-
Customer Success Manager
3 days ago
Atlanta, Georgia, United States Trella Health Full timeAbout Trella HealthAt Trella Health, we are dedicated to our mission of driving significant improvements in the healthcare sector.Opportunity OverviewOur Customer Success Managers are essential in ensuring that both new and existing clients receive the support they need throughout their journey, focusing on account health and retention.Key ResponsibilitiesAs...
-
Customer Success Manager
2 months ago
Atlanta, United States NAVIS Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
-
Customer Success Manager
1 month ago
Atlanta, United States Docebo Full timeThe Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and structure. Responsibilities: Be...
-
Customer Success Manager
7 days ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionIncident Customer Success ManagerCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is...
-
Customer Success manager
1 week ago
Atlanta, United States Tech Stars Group LLC Full timeAbout the job Customer Success manager CUSTOMER SUCCESS MANAGERJOB SUMMARY It is hard to find someone in todays world that hasnt been impacted by cancer. At OncoLens, we envision a world where every cancer patient has access to the best possible minds, therapies and innovations in care in time to make a difference. OncoLens has created an AI driven oncology...
-
Customer Success Manager
6 days ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionIncident Customer Success ManagerCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is...
-
Customer Success Manager
4 days ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionIncident Customer Success ManagerCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is...
-
Customer Success Manager
2 months ago
Atlanta, United States Docebo Full timeThe Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and structure. Responsibilities: ...
-
Customer Success Manager
3 months ago
Atlanta, United States CENTEGIX Full timeDescription CENTEGIX is the industry leader in incident response solutions. CENTEGIX innovates technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert platform is the fastest and easiest way for staff to request help in any emergency, from the everyday to the extreme....
-
Customer Success Manager
2 weeks ago
Atlanta, United States Sovos Latinoamérica Full timeBuild your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just...
Customer Success Manager
3 months ago
For this opening we will consider candidates from the following locations: , United States |
Thank you for considering a career at TeleVox
For over 30 years,
TeleVox , a business segment of the West Technology Group, has been the trusted leader in automating and transforming patient engagement. With 1,000+ enterprise health systems and 10,000+ provider organizations as customers, we seamlessly integrate with leading EHRs to enable real-time communication. Bridging the communication gap in healthcare, we empower facilities, pharmaceutical companies, and life sciences organizations to effectively engage and enhance the patient experience. Discover more at
TeleVox.com
About the Role
We are looking for an experienced
Customer Success Manager
who possesses a successful history supporting software-as-a-service (SaaS) platforms for enterprise healthcare clients in a leadership role. This individual must have prior experience managing large enterprise clients through multi-year contracts with successful product renewals. This candidate should be able to bring forward creative approaches to solving problems for their previous clients and how they were able to reduce (or eliminate) customer churn. We will not succeed unless our customers receive massive value from our service.
This role will join our growing team of customer success professionals, reporting directly to Senior Manager of Customer Success. An ideal candidate for this position enjoys working in a fast-paced team environment, is enthusiastic about managing and motivating a team, can approach problem-solving challenges independently, has a strong attention to detail, and a passion for improving the healthcare experience.
Primary Responsibilities and Assignments
Understand our customers’ strategic vision, goals and KPIs, and ensure that
TeleVox ’s platform is aligned to meet or exceed expectations.
Be accountable for broad customer portfolio’s overall success with
TeleVox , including renewals, adoption, customer health and satisfaction.
Identify client risk and work with extended
TeleVox
team to create and execute on get well plans and remove barriers for their team.
Build and maintain a library of reusable content to assist in architecting expansion opportunities, through ROI estimates, workflow diagrams, product mockups and value proposition.
Build relationships at the VP/C-Suite level and manage multiple client buyer/decision maker relationships.
Form strong cross-functional bonds with Sales, Implementation, and Engineering team members to deliver high quality deliverables for
TeleVox ’s customers.
Required Skills and Professional Background
Bachelor’s degree in Business or other related field.
Equivalent work experience in a similar position may be substituted for educational requirements.
Experience managing and building a team with direct reports, including a distributed team.
Experience building relationships at the VP/C-Suite level and managing multiple client buyer/decision maker relationships.
Strong consulting skills and proven results working as a trusted advisor to drive business value for clients.
Experience in customer relationship management tools (e.g., periodic business reviews, maintenance reports, ROI tracking, issue/enhancement tracking, stakeholder matrix, etc.)
Ability to prioritize, multi-task, and perform effectively under pressure.
Deep understanding of client workflows and opportunities for business process improvement
Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems.
Desirable Qualifications and Expertise
Familiarity with user-centered design and agile development principles
Background in a healthcare-related field and/or experience working with electronic health record (EHR) systems.
Experience driving revenue growth and expansion with a portfolio of customers.
Experience implementing process improvement initiatives and creating new methodologies for an organization.
Customer-focused and innovative mindset when approaching new challenges.
In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.
Medical, dental, vision insurance
Health savings and flexible spending accounts
Mental health and wellness program (EAP)
Paid time off including vacation, holiday and sick time.
401(k) retirement plan with company match up to 6% after one year.
Tuition reimbursement & in house learning platform
Service awards. . . and much more.
TeleVox
benefits help support better lives for our employees and our learning and development offerings can train them to become the next generation of business leaders.
Apply today and be a part of Innovative Technology
We have discovered the most effective way to create and maintain a global presence is to represent diversity in its workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. By encouraging diversity in our workplace and implementing an Equal Employment Opportunity/Affirmative Action Program, we are better able to understand, address and provide the ingenious solutions to which our clients are accustomed. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.
#J-18808-Ljbffr
