Customer Success Manager
2 months ago
The Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and structure.
Responsibilities:
- Be the primary contact and advocate for Docebo customers;
- Expert in Learning Management System (LMS) adoption and use case expansion with the ability to provide best practices, guidance, and consultation on proper utilization of an LMS (Docebo) to drive best-in-class learning programs and strategy;
- Demonstrate knowledge of business and learning strategy engineering, realization, and optimization - moving from business outcomes into real-life solutions and their successful implementation;
- Master the Docebo product suite and act as an expert resource for customers on how to configure, leverage, and expand their usage to achieve business outcomes;
- Manage customer expectations of Docebo products, processes, services, and other resources;
- Successfully leads deal-related escalations with the support of their direct manager;
- Work with multiple customer stakeholders and personas including but not limited to LMS administrator/system owner, technical resources, decision makers/executives;
- Understand, analyse and prioritise business and technical requirements in order to guide customers in how to realise/ implement them within Docebo;
- Successfully explain/ convey technical concepts to a non technical, business oriented audience comprised of various stakeholders with different backgrounds;
- Manage account retention and renewal rates for your portfolio of customers, proactively working to avoid downgrade and churn;
- Collaborate with and leverage internal teams and resources to provide an exceptional Docebo experience for customers;
- Support the generation of upsell and expansion opportunities from new product feature adoption and user plan upgrades, through insightful discovery of needs, excellent product demonstration and validation of requirements, and positioning of value;
- Manage a book of business with a growth mindset, demonstrating an understanding of targets, goals, forecasts, and other key business metrics;
- Leverage the success and value that Docebo provides to secure referrals, case studies, and positive reviews through the Docebo advocacy programs;
- Actively contribute to the development of the Customer Success Team strategies/ initiatives/ projects for scale, growth, and increased quality of service.
- Minimum of 5 years experience in a customer success role;
- Experience working with B2B accounts in SaaS industry;
- Proven track record of consistently assisting customers in achieving their desired business outcomes to drive upsell and cross-sell opportunities;
- Strong written and oral (live and virtual) communication skills;
- Able to build relationships and rapport virtually;
- Ability to handle high-pressure situations and varying work volumes;
- Ability to autonomously balance time and effort to achieve goals;
- Strong problem-solving skills;
- Self-driven and collaborative;
- Knowledge of HR / LMS technologies is desired;
- Ability to travel, with notice, up to 25%
-
Customer Success Manager
1 month ago
Atlanta, United States Flowable Group Full timeFlowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform. As our Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their...
-
Customer Success Manager
2 weeks ago
Atlanta, United States Verusen Full timeVerusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs....
-
Customer Success Manager
1 month ago
Atlanta, United States Cloverly, Inc. Full timeCustomer Success Manager ATL preferred, open to remote Solving our climate crisis requires bold action, and with more than $20M from top-tier investors, Cloverly is on a mission to make it happen. We’ve made big strides already—our groundbreaking platform for climate action is trusted by Fortune 500 firms from Salesforce to American Express—but as an...
-
Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States Cloverly Full timeCustomer Success ManagerATL preferred, open to remote (Central or Eastern timezones)Solving our climate crisis requires bold action, and with more than $20M from top-tier investors, Cloverly is on a mission to make it happen.We've made big strides already-our groundbreaking platform for climate action is trusted by Fortune 500 firms from Salesforce to...
-
Customer Success Manager
1 month ago
Atlanta, United States Cloverly Full timeCustomer Success ManagerATL preferred, open to remote (Central or Eastern timezones) Solving our climate crisis requires bold action, and with more than $20M from top-tier investors, Cloverly is on a mission to make it happen. We've made big strides already-our groundbreaking platform for climate action is trusted by Fortune 500 firms from Salesforce to...
-
Customer Success Manager
3 months ago
Atlanta, United States Verusen Full timeVerusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs....
-
Customer Success Manager
1 month ago
Atlanta, United States Cloverly Full timeJob DescriptionJob DescriptionCustomer Success ManagerATL preferred, open to remote (Central or Eastern timezones)Solving our climate crisis requires bold action, and with more than $20M from top-tier investors, Cloverly is on a mission to make it happen.We've made big strides already—our groundbreaking platform for climate action is trusted by Fortune...
-
Customer Success Manager
3 months ago
Atlanta, United States Kaleris Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
-
Customer Success Manager
3 months ago
Atlanta, United States Kaleris Company Full timeWe’re looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base. This position is highly visible and...
-
Customer Success Manager
2 weeks ago
Atlanta, United States Stibo Systems Full timeAs a Customer Success Manager, you will work directly with Stibo Systems' customers -some of the biggest brands in the world, to ensure they receive maximum value from our platform and enjoy a great customer experience. Collaborating closely with our Sales, Product, and Delivery teams, you will help customers achieve their business goals while driving...
-
Customer Success Manager
2 months ago
Atlanta, United States NAVIS Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
-
Customer Success Manager
3 days ago
Atlanta, Georgia, United States Trella Health Full timeAbout Trella HealthAt Trella Health, we are dedicated to our mission of driving significant improvements in the healthcare sector.Opportunity OverviewOur Customer Success Managers are essential in ensuring that both new and existing clients receive the support they need throughout their journey, focusing on account health and retention.Key ResponsibilitiesAs...
-
Customer Success Manager
7 days ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionIncident Customer Success ManagerCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is...
-
Customer Success manager
1 week ago
Atlanta, United States Tech Stars Group LLC Full timeAbout the job Customer Success manager CUSTOMER SUCCESS MANAGERJOB SUMMARY It is hard to find someone in todays world that hasnt been impacted by cancer. At OncoLens, we envision a world where every cancer patient has access to the best possible minds, therapies and innovations in care in time to make a difference. OncoLens has created an AI driven oncology...
-
Customer Success Manager
6 days ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionIncident Customer Success ManagerCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is...
-
Customer Success Manager
4 days ago
Atlanta, United States Incident IQ Full timeJob DescriptionJob DescriptionIncident Customer Success ManagerCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is...
-
Customer Success Manager
3 months ago
Atlanta, United States CENTEGIX Full timeDescription CENTEGIX is the industry leader in incident response solutions. CENTEGIX innovates technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert platform is the fastest and easiest way for staff to request help in any emergency, from the everyday to the extreme....
-
Customer Success Manager
2 weeks ago
Atlanta, United States Sovos Latinoamérica Full timeBuild your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just...
-
Customer Success Manager
2 weeks ago
Atlanta, United States MasterCard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Success Manager
1 week ago
Atlanta, United States Storm2 Full timeCustomer Success Manager Hybrid in Atlanta OR Orlando only. $150k-$200k Base + Equity Customer Success Manager We are looking for a Customer Success Manager to lead client interactions and drive cross-functional teams to deliver growth for medium to large-sized financial institutions in the US. In this role, you will ensure our clients' success with our...
