Room Service

3 weeks ago

Fort Lauderdale, United States Fort Lauderdale Marriott North Full time

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:
At the Fort Lauderdale Marriott North we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Fort Lauderdale Marriott North can mean for you Our Marriott Fort Lauderdale North boasts 315 guest rooms, 11,774 square feet of meeting space, and a restaurant.

Overview:

This is a night time intensive position working primarily dinner shift hours. Must be able to handle guest requests and/or complaints. Base pay plus tips.

In Room Dining: Essential duties and responsibilities include the following (other duties may be assigned):

1. Answers all incoming calls within three rings with proper phone etiquette. Utilize guest's name, if known.

2. Takes room service order including room number, number of persons dining. Completes order and gives a 30 minute time delivery quote. Insures order is correct by asking if any condements or sides are needed and repeats the order back to the guest.

3. Rings in guest order and prepares check.

4. Sets table according to table set up standards.

5. Delivers order to guests room within 30 minutes.

6. Sets up order in the guests room.

7. Closes all checks according to method of payment.

8. Retrieves all room service trays and tables from guest hallways and busses used items in the dish room.

9. Stocks all supplies and food and beverage items in the room service station.

10. Orders all necessary items that are below pars.

11. Presets trays and tables in room service station for future orders.

12. Maintains a clean, sanitary and organized work station.

13. Maintains a cheerful, positive attitude and appropriate conduct with both guests and teammates at all times.

Food Runner: Essential duties and responsibilities include the following (other duties may be assigned):

Run food to table or bar in a timely and efficient manner.
Set up and clear tables, stock all service stations and assist bartender with table service to ensure total guest satisfaction.
Quickly clear dirty table settings and prepare table for resetting.
Promptly and consistently reset all service-ware as prescribed.
Practice "Teamwork" and "Clean as you go" policies.
Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
Follow proper standards and etiquette for room service deliveries.
Memorize table numbers and seat numbers of the dining room and bar.
Follow opening & closing side work sheet for food runner position.

Qualifications:

High School Diploma or GED required.

One year of restaurant experience is recommended but not required

Must be able to communicate clearly with guests, customers, supervisor and fellow employees.

Must be able to work a flexible shift schedule to include weekdays, weekends, PM, split shifts, and holidays.

Physical Requirements (These are physical and mental requirements of the position as it is typically performed.

Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.

Upon request for a reasonable accommodation.

Hotel may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

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