Guest Services Rep Full Time-104010

2 weeks ago

Fort Lauderdale, United States ESA Management, LLC Full time

**POSITION PURPOSE AND SUMMARY**

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

**MAJOR / KEY JOB DUTIES**
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property
- Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
- Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
- Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
- Periodic tours of the property to ensure the property is meeting brand standards.
- Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
- Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

**OTHER DUTIES**
- Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
- Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
- Other duties as requested by the management team.

**BENEFITS**
- **Weekly Pay**:

- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Care and Dependent Care Flexible Spending Accounts
- Employer Paid Basic Life and AD&D Insurance
- Employer Paid Long Term Disability
- Optional Employee Paid - Voluntary Benefits
- Short-Term Disability
- Buy-Up Long-Term Disability
- Supplemental Life Insurance
- Dependent Life Insurance
- 401(k) Savings Plan
- Paid Time Off
- Employee Assistance Program (EAP)
- Employee Perks Program offering dicsounts to major companies

**Compensation**
- Pay Ranges- Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and- presented. The Company complies with applicable federal, state, and local minimum wage requirements.**For Colorado, Washington, California, Applicants Only**:
- Guest Services Rep Full Time - $13.50 - $22.73 Hourly_

**For New York City (Whitestone) Applicants Only**:

- Guest Services Rep Full Time - $26.30 Hourly_

**Requirements**:
**KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES**
- Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
- Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
- Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to complete routine reports and correspondence.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to deal with problems, address and solve guest-related issues.

**ENVIRONMENTAL JOB REQUIREMENTS**
- While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
- Occasionally required to position self to access low areas and traverse heights and remain st

  • Full Time Guest Service Representative

    4 days ago

    Fort Lauderdale, United States Trig's Full time

    ** Details** # Position Description & Details ****Full Time Guest Service Representative (GSR) (EM0047)**** ***Job Responsibilities Include:*** -Provide Excellent Customer Service -Working well with Teammates -Coaching, Leading, and Training Front End Associates -Managing Customer Traffic and Assisting as Needed -Attending to Customer Inquiries,...

  • Guest Service Expert

    Found in: beBee S US - 1 week ago

    Fort Lauderdale, United States W Fort Lauderdale Full time

    Job Number 24059266Job Category Food and Beverage & CulinaryLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    Found in: beBee jobs US - 2 weeks ago

    Fort Lauderdale, Florida, United States W Fort Lauderdale Full time

    Job Number Job Category Food and Beverage & CulinaryLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our guests will enjoy until they...

  • Guest Services Agent Intern

    2 weeks ago

    Fort Lauderdale, United States Tropic Ocean Airways Full time

    Job DescriptionJob DescriptionFlorida Memorial University (FMU) Internship OpportunityInternship Opportunity:Guest Services AgentSupervising Department:Ground OperationsTarget Program at FMU:Those individuals currently on the pathway to a degree in the Aviation Program.Role Description:Guest Services· Provide exceptional customer services as the first face...

  • Guest Services Agent Intern

    13 hours ago

    Fort Lauderdale, United States Tropic Ocean Airways Full time

    Job DescriptionJob DescriptionFlorida Memorial University (FMU) Internship OpportunityInternship Opportunity:Guest Services AgentSupervising Department:Ground OperationsTarget Program at FMU:Those individuals currently on the pathway to a degree in the Aviation Program.Role Description:Guest Services· Provide exceptional customer services as the first face...

  • Guest Service Agent

    1 week ago

    Fort Lauderdale, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AFI4 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Associate

    2 weeks ago

    Fort Lauderdale, United States Aqua Tots Swim School - Aqua Tots Davie, LLC Full time

    Are you looking for a **_FUN_** and **_AMAZING_** place to work? Then look no further because Aqua Tots Swim Schools is where you want to be! Aqua Tots is looking for a Guest Service Associate. Must be friendly, able to multitask, work with a team, work in a VERY fast paced environment, and love kids! **Looking to fill position ASAP. Hiring process can take...

  • Guest Service Associate

    1 week ago

    Fort Lauderdale, United States CareerBuilder Full time

    Are you looking for a FUN and AMAZING place to work? Then look no further because Aqua Tots Swim Schools is where you want to be! Aqua Tots is looking for a Guest Service Associate. Must be friendly, able to multitask, work with a team, work in a VERY fast paced environment, and love kids! Looking to fill position ASAP. Hiring process can take less than 1...

  • Guest Experience Expert

    Found in: beBee S US - 4 days ago

    Fort Lauderdale, United States W Fort Lauderdale Full time

    Additional Information Pay: $18.50/hourJob Number 24071121Job Category Rooms & Guest Services OperationsLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving...

  • Guest Experience Expert

    Found in: beBee jobs US - 6 days ago

    Fort Lauderdale, Florida, United States W Fort Lauderdale Full time

    Additional Information Pay: $18.50/hourJob Number Job Category Rooms & Guest Services OperationsLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a...

  • Guest Environment Expert

    Found in: beBee jobs US - 1 week ago

    Fort Lauderdale, Florida, United States W Fort Lauderdale Full time

    Job Number Job Category Housekeeping & LaundryLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to...

  • Guest Environment Expert

    Found in: beBee S US - 2 weeks ago

    Fort Lauderdale, United States W Fort Lauderdale Full time

    Job Number 24036897Job Category Housekeeping & LaundryLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving guests a clean room and a freshly made bed. Instead,...

  • Guest Services Manager II

    1 week ago

    Fort Lauderdale, United States Travel + Leisure Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Guest Experience Expert Night Audit

    Found in: beBee S US - 4 days ago

    Fort Lauderdale, United States W Fort Lauderdale Full time

    Additional Information Pay: $19.50/Hour, Overnight ShiftJob Number 24071118Job Category Rooms & Guest Services OperationsLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just...

  • Guest Experience Expert Night Audit

    Found in: beBee jobs US - 6 days ago

    Fort Lauderdale, Florida, United States W Fort Lauderdale Full time

    Additional Information Pay: $19.50/Hour, Overnight ShiftJob Number Job Category Rooms & Guest Services OperationsLocation W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about...

  • Guest Service Coordinator

    Found in: beBee S US - 1 week ago

    Fort Myers, United States Lee Health Full time

    Location:Gulf Coast Medical Center -13681 Doctor's WayFort Myers FL 33912Department: Customer ServiceWork Type: Full TimeShift: Shift 1/8:00:00 AM to 4:30:00 PMMinimum to Midpoint Pay Rate:$18.64 - $23.30 / hourSummary"The primary role of the Guest Service Coordinator is to support the Guest Services Department and Guest Services Management for Lee Memorial...

  • Guest Service Coordinator

    Found in: beBee jobs US - 1 week ago

    Fort Myers, Florida, United States Lee Health Full time

    Location:HealthPark Medical Center -9981 So HealthPark CircleFort Myers FL 33908Department: Customer ServiceWork Type: Full TimeShift: Shift 1/5:00:00 AM to 8:00:00 PMMinimum to Midpoint Pay Rate:$ $23.30 / hourSummary"The primary role of the Guest Service Coordinator is to support the Guest Services Department and Guest Services Management for Lee Memorial...

  • Guest Service Coordinator

    Found in: beBee jobs US - 1 week ago

    Fort Myers, Florida, United States Lee Health Full time

    Location:Gulf Coast Medical Center Doctor's WayFort Myers FL 33912Department: Customer ServiceWork Type: Full TimeShift: Shift 1/8:00:00 AM to 4:30:00 PMMinimum to Midpoint Pay Rate:$ $23.30 / hourSummary"The primary role of the Guest Service Coordinator is to support the Guest Services Department and Guest Services Management for Lee Memorial Health...

  • Guest Service Coordinator

    Found in: beBee S US - 1 week ago

    Fort Myers, United States Lee Health Full time

    Location:HealthPark Medical Center -9981 So HealthPark CircleFort Myers FL 33908Department: Customer ServiceWork Type: Full TimeShift: Shift 1/5:00:00 AM to 8:00:00 PMMinimum to Midpoint Pay Rate:$18.64 - $23.30 / hourSummary"The primary role of the Guest Service Coordinator is to support the Guest Services Department and Guest Services Management for Lee...

  • Guest Service Agent

    1 week ago

    Fort Lauderdale, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Guest, Service, Hospitality, Processing, Retail