Branch Customer Service Representative
2 months ago
Are you looking for an exciting career opportunity where you make a difference in people's lives daily? Then come join HME Specialists, we are New Mexico's largest local medical equipment and supply company
HME Specialists is a rapidly expanding company with a great work environment, career growth opportunities and great benefits. We offer Health, Dental and Vison Insurance, generous paid time off and great employee discounts
SUMMARY: Interview customers and record interview information into computer for customer service by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following:
- Answer and distribute incoming telephone calls.
- Obtain complete and accurate information for Patient Demographics.
- Assist walk-in customers
- Pull and distribute faxes accordingly.
- Complete assigned projects.
- Speak with customers by phone or in person and receive orders for delivery, pick-up, discontinuance, maintenance or changes in service.
- Fill out order forms, determine charges and coverage for service requested, alert customers of and collect co-pays and insert data into information system.
- Download data cards for CPAP/BIPAP customers. Fax download reports to physicians or clinics.
- Document complaints of service and equipment failures.
- Speak with dissatisfied customers and coordinate the correction of the complaint and ensure service recovery.
- Recommend corrective services to adjust customer complaints.
- Complete required annual and monthly on-line Courses.
- Participate in traditional and e-learning programs.
- Follow proper building closing procedures.
- Perform other duties or special projects when necessary.
- Maintain excellent customer service.
- Support the HME Specialists' Mission Statement, vision and values.
- Adhere to HME Specialists culture and behavior standards.
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Customer Service: 1 year (Required)
- Medical office experience: 1 year (Preferred)
Work Location: One location
If you meet the above qualifications, we want to hear from you Submit your resume TODAY to join our team of passionate, caring professionals
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