Branch Customer Service Representative

2 months ago


Santa Fe, United States HME Specialists LLC Full time

Are you looking for an exciting career opportunity where you make a difference in people's lives daily? Then come join HME Specialists, we are New Mexico's largest local medical equipment and supply company

HME Specialists is a rapidly expanding company with a great work environment, career growth opportunities and great benefits. We offer Health, Dental and Vison Insurance, generous paid time off and great employee discounts

SUMMARY: Interview customers and record interview information into computer for customer service by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following:

  • Answer and distribute incoming telephone calls.
  • Obtain complete and accurate information for Patient Demographics.
  • Assist walk-in customers
  • Pull and distribute faxes accordingly.
  • Complete assigned projects.
  • Speak with customers by phone or in person and receive orders for delivery, pick-up, discontinuance, maintenance or changes in service.
  • Fill out order forms, determine charges and coverage for service requested, alert customers of and collect co-pays and insert data into information system.
  • Download data cards for CPAP/BIPAP customers. Fax download reports to physicians or clinics.
  • Document complaints of service and equipment failures.
  • Speak with dissatisfied customers and coordinate the correction of the complaint and ensure service recovery.
  • Recommend corrective services to adjust customer complaints.
  • Complete required annual and monthly on-line Courses.
  • Participate in traditional and e-learning programs.
  • Follow proper building closing procedures.
  • Perform other duties or special projects when necessary.
  • Maintain excellent customer service.
  • Support the HME Specialists' Mission Statement, vision and values.
  • Adhere to HME Specialists culture and behavior standards.
Salary: $14.00 - $16.00 per hour

Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
Schedule: 8 hour shift

Experience:
  • Customer Service: 1 year (Required)
  • Medical office experience: 1 year (Preferred)


Work Location: One location

If you meet the above qualifications, we want to hear from you Submit your resume TODAY to join our team of passionate, caring professionals

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