Associate Director, Business Process
2 weeks ago
Trustmark
Associate Director, Business Process
Pierre ,
South Dakota
Apply Now
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
Assess current state business processes and facilitate design of future state processes (typically varies from Level 3 to 5, depending on the business need) across the lifecycle of voluntary benefits products (i.e. sales, implementation, enrollment, underwriting, billing, servicing, and claims) using various methods such as DMAIC, PDCA, etc. Develop the approach and design/manage work plans for small, mid-size, and complex transformational projects. Partner with the impacted departments/teams to plan and implement improvements as well initiate improvement ideas based on review of current state processes.
Develop, own, and maintain Voluntary Benefits process framework
Execute business process design and continuous improvement activities with the business to affect quality, cost, and / or delivery improvements across the business unit in new and innovative ways, taking into account both the voice of the customer as well as business needs.
Document current state and future state processes with the objective of reducing waste and increasing efficiency and effectiveness in the process
Enact an operating rhythm using agile scrum techniques to include an intake process, prioritized backlog, weekly standups with Kanban review and published executive summary
Identify opportunities to optimize processes using process maturity model
Initiate and/or partner with the business to create plans to implement and sustain the process changes identified
Execute business process design and continuous improvement activities with the business to affect quality, cost, and/or delivery improvements across the business unit in new and innovative ways, taking into account both the voice of the customer and needs of the business. The size and scope of initiative will range from small, mid-size to large/transformational projects
Identify and/or develop appropriate metrics to ensure effective baseline of costs and benefits for organization
Track benefits realization through metrics, data collection, analysis and reporting
Train and coach associates across varying levels in process improvement approaches and techniques as needed
Act as a change agent to establish a strong process centric culture and increase the business units process maturity
Work with Voluntary Benefits leadership to influence and execute the organizations business process strategy
EDUCATION AND EXPERIENCE
Minimum 4 years of experience driving innovative process design and continuous improvement activities using process methods and techniques; inclusive of group facilitation, deliverable development, and metrics development
Experience analyzing and interpreting data to aid timely business decision making, including the appropriate people and teams in the decision-making process, and communicating decisions effectively.
Knowledge and skills in the development and management of business metrics.
Awareness of change management principles and techniques to drive sustainable business results; ability to know when to engage change management practitioners
Knowledge and skills in project management with knowledge of project methodology and associated deliverables.
Interpersonal and team skills with the ability to work cross-functionally with all levels of leadership and staff on sensitive and/or emotional issues
Balance the ability to think and act independently and draw on others for thought partnership and problem-solving
Verbal and written communication skills with the ability to discuss, explain, clarify, and resolve processes, issues and statistics with all levels of staff and management.
Proficiency in Microsoft Office products and Visio
Facilitation and group leadership skills, including ability to influence others
Ability to adapt to change and respond to new and unexpected situations
Ability to provide input and work with a team to craft solutions and gain consensus
Ability to improve knowledge and skills and share with others.
Ability to work across multiple projects as needed
Preferred
Consulting experience
Design thinking skills
Change management skillset (e.g., Prosci, Managed Change)
Lean/Six Sigma certifications, Green Belt or above
*For candidates based in IL/WI (within travel distance), this will be a hybrid role and the ideal candidate will be required to work on-site at our office in Lake Forest, IL for 3 days. Fully remote candidates are also welcome to apply.*
Brand: Trustmark
Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune.
The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives.
At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.
#J-18808-Ljbffr
-
Associate Director, Product Marketing
1 week ago
Pierre, United States Wolters Kluwer Full timeWolters Kluwer Associate Director, Product Marketing Pierre , South Dakota Apply Now The fast-growing Nursing Education team at Wolters Kluwer is seeking an Associate Director of Product Marketing to lead a dynamic team of product marketing professionals dedicated to improving nursing education and preparing the next generation of nurses to deliver safe and...
-
Regional Sales Director
3 weeks ago
Pierre, United States Trustmark Full timeTrustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people,...
-
Pierre, United States Amentum Full time**IT Business Relationship Manager - Procurement & Legal** Seeking a dynamic leader whose role is to ensure Information Systems technology meets the current and future needs of the Global Supply Chain and Legal functions of Amentum. The leader achieves this through collaboration with the respective functions, deep understanding of the business needs and...
-
Regional Sales Director
4 weeks ago
Pierre, United States Trustmark Full timeTrustmark Regional Sales Director - North Texas Pierre , South Dakota Apply Now Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At...
-
Regional Sales Director
1 week ago
Pierre, United States Trustmark Full timeTrustmark Regional Sales Director - North Texas Pierre , South Dakota Apply Now Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At...
-
Senior Business Analyst
5 days ago
Pierre, South Dakota, United States Oracle Full timeOracle Senior Business Analyst - Oracle Health and Quoting Pierre , South Dakota Apply Now Are you a creative person who loves a challenge? Solve the complex puzzles you've been dreaming of as a Senior Business Analyst for Oracle Health and Quoting. Oracle is a technology leader that's changing how the world does business. We appreciate you taking the time...
-
Director, Salesforce Commerce
1 month ago
Pierre, United States Marriott Full timeSchedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Marriott International is seeking a Director, Salesforce Commerce for the implementation and on-going support of a new commerce platform. The ideal candidate is a senior level engineer with demonstrated experience implementing SFCC with and integration points as part of...
-
Director, Salesforce Commerce
3 weeks ago
Pierre, United States Marriott Full timeSchedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Marriott International is seeking a Director, Salesforce Commerce for the implementation and on-going support of a new commerce platform. The ideal candidate is a senior level engineer with demonstrated experience implementing SFCC with and integration points as part of...
-
Director, Operations
4 weeks ago
Pierre, United States Sharecare Full timeSharecare, Inc. Director, Operations - Remote Pierre , South Dakota Apply Now Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers,...
-
Director, Operations
4 weeks ago
Pierre, United States Sharecare Full timeSharecare, Inc. Director, Operations - Remote Pierre , South Dakota Apply Now Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers,...
-
Director, Operations
3 weeks ago
Pierre, United States Sharecare Full timeSharecare, Inc. Director, Operations - Remote Pierre , South Dakota Apply Now Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers,...
-
Director of Strategic Accounts
3 weeks ago
Pierre, United States Randstad Full timeRandstad US Director of Strategic Accounts & Managed Services Pierre , South Dakota Apply Now The Director is responsible for the overall success of each assigned Managed In-House Agency/Studio (MIA). This includes managing, developing and partnering with Studio Directors to achieve contractual and operational goals, as well as building relationships with...
-
Director of Strategic Accounts
4 weeks ago
Pierre, United States Randstad Full timeRandstad US Director of Strategic Accounts & Managed Services Pierre , South Dakota Apply Now The Director is responsible for the overall success of each assigned Managed In-House Agency/Studio (MIA). This includes managing, developing and partnering with Studio Directors to achieve contractual and operational goals, as well as building relationships with...
-
Director of Revenue Management
4 weeks ago
Pierre, United States Marriott Full timeMarriott Director of Revenue Management Pierre , South Dakota Apply Now Additional Information AAA Hotel Classification Job Number 24050717 Job Category Revenue Management Location Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States Schedule Full-Time Located Remotely? Y Relocation? Y Position Type Management JOB...
-
Director of Revenue Management
4 weeks ago
Pierre, United States Marriott Full timeMarriott Director of Revenue Management Pierre , South Dakota Apply Now Additional Information AAA Hotel Classification Job Number 24050717 Job Category Revenue Management Location Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States Schedule Full-Time Located Remotely? Y Relocation? Y Position Type Management JOB...
-
Consulting Director
4 weeks ago
Pierre, United States Wolters Kluwer Full timeWolters Kluwer Consulting Director - (Epic) Pierre , South Dakota Apply Now As the Consulting Director at Wolters Kluwer Health, Clinical Effectiveness , you will lead our corporate and relationship strategy for assigned Electronic Medical Record (EMR) companies. The role involves connecting with key business executives and stakeholders, both within the EMR...
-
Consulting Director
2 weeks ago
Pierre, United States Wolters Kluwer Full timeWolters Kluwer Consulting Director - (Epic) Pierre , South Dakota Apply Now As the Consulting Director at Wolters Kluwer Health, Clinical Effectiveness , you will lead our corporate and relationship strategy for assigned Electronic Medical Record (EMR) companies. The role involves connecting with key business executives and stakeholders, both within the EMR...
-
Project Manager Director
5 days ago
Pierre, South Dakota, United States CBRE Full timeProject Manager Director (US-Remote) Job ID 169201 Posted 31-May-2024 Service line GWS Segment Role type Full-time Areas of Interest Project Management Location(s) Remote - US - Remote - US - United States of America **About the Role:** As a CBRE Project Management Director, youll be responsible for department-related management services within an assigned...
-
Director, Platform Engineering
4 weeks ago
Pierre, United States HealthEdge Full timeHealthEdge Software Inc Director, Platform Engineering Pierre , South Dakota Apply Now TheDirector, Platform Engineering, is accountable for all the technical decisions and integration patterns, roadmaps, deliverables, and stakeholder management that impact our business priorities and processes. You are an experienced leader with a deep technical...
-
Business Development Lead
4 weeks ago
Pierre, United States Management Solutions Full timeManagement Solutions Business Development Lead Pierre , South Dakota Apply Now Management Solutions is a national award-winning management consulting firm that specializes in clean energy program management, organizational maturity assessment, environmental services, and project strategy and implementation. We deliver simple, innovative solutions to complex...