Sales Operations Associate

2 weeks ago

Hicksville, United States Lincoln IT Full time

Job OverviewSupport Sales team in all aspects of administration and reporting. Provide support in a timely manner to field sales force and dealer organizations, particularly for product flow and sales reporting. ResponsibilitiesAdministrate and manage all aspects of direct order processing. This includes but is not limited to creation of new customer accounts, obtaining and reviewing appropriate customer quotes, follow-up of orders in-house for timely delivery, assisting with A/R issues as required, and reporting. Provide timely customer support and answer incoming calls and emails from customers and sales representatives.Maintain sales ordersMaintain support on product delivery and changes, pricing and customer service.Provide timely and effective pertinent product and sales assistance as required.Assist in administration of product promotions and special sales programs as required.Support sales representatives with product, paperwork, questions, delivery, problems.Discuss and assist in resolving issues of purchase orders or invoices to sales representatives and customers.Check all orders to verify pricing, discounts, and other order requirements prior to order entry.Field all customer inquiries regardless of channel (e.g., phone, email) and handle appropriately.Collaborate with multiple departments (credit, product management, procurement, warehousing, and sales) to ensure orders are processed accurately and within order and shipping guidelines.Skills & ExperienceMinimum 2 + years' administrative experience, preferably in sales and/or marketing environment preferredDemonstrated working knowledge of MS Office applications (Word, Excel, Outlook)Strong administrative skillsExcellent verbal and written communication skillsStrong time management and organizational skillsAbility to analyze information and apply the best solution to complete the order and or resolve a problem.Ability to apply general rules to specific problems to produce answers that make sense.Ability to read and understand information and ideas presented in writing.Ability to work under pressure and accomplish objectives with strict deadlines.Ability to work independently in challenging situations (time constraints, etc.).Ability to develop constructive and cooperative working relationships with others in a team environment and maintain them over time.Company OverviewFounded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume todayBenefitsLincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.

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