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Portfolio Success Manager I

2 months ago

New York, United States Zendesk Full time

By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s

Candidate Privacy Notice

.

Job Description As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work with agility across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating webinar events, and scaled campaigns. Our goal is to ensure our customers are deriving value, are optimized for success, and are happily growing with Zendesk for the long

term. A day in the life of a Scaled CSM: Working across a large cohort of different types of customers. One day you may be helping a small Retail customer optimize their CX Messaging and the next you’re delivering a recommendation to a larger Enterprise organization

You’ll work cross functionally with Zendesk Advocacy/Support, Sales, Renewals, Professional Services and more.

You’ll leverage data and insights to shape your approach, inform your discovery, and bolster your

recommendations

You’ll help forecast and mitigate risk, ensuring growth, and drive customer satisfaction

As a group, we host weekly online events that let customers get to know us while they learn alongside their peers.

We produce short videos that convey intricate concepts in an easily digestible way.

We build outreach campaigns - usually via email & video - that entice customers to engage with us and realize the value of our partnership.

The Scaled team is committed to continuous improvement, testing and iterating, and seeking innovative ways to work efficiently and to deliver the best customer experience possible. We’re a global team with members in AMER, EMEA, APAC and LATAM. We value hard work, candor, commitment to one another and our customers, and desire to learn and grow. Your background:

You have experience working in Customer Success, Sales, Support or other customer-facing roles

You have experience identifying business objectives and mapping solutions, in a thorough, compelling but crisp manner

You’re dynamic and agile. You want a landscape that challenges you and changes shape vs. remains static

You’re data driven and have experience with tools like SFDC, Gainsight, Tableau and Zendesk.

You’re not satisfied with the status quo and you’re driven by continuous improvement and positive customer experiences

This role is based in Dublin, Ireland and will be responsible for supporting customers throughout EMEA.

German, Dutch, any of the nordics (Norwegian, Swedish, Finnish), French or Italian would be an incredible bonus.

This is a great opportunity if you’re looking for an opportunity to grow, learn and drive positive experiences for customers. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. About Zendesk - Champions of Customer Service Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster

global diversity, equity, & inclusion

in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an

AA/EEO/Veterans/Disabled

employer. If you are based in the United States and would like more information about your EEO rights under the law, please

click here

. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to

peopleandplaces@zendesk.com

with your specific accommodation request.

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