Customer Success Manager
6 days ago
Carlisle Construction Materials (CCM) is seeking a passionate Customer Success Manager to join our Customer Service team at our Headquarters located in Carlisle, PA. The Customer Service Manager is responsible for the strategic and operational effectiveness of the Customer Service Team across one or more of our business brands. The Order Management Specialists on the Customer Service team are customer-focused logistics professionals who enter orders, source material from our plant network and third-party suppliers, manage orders through successful delivery and invoicing, and resolve problems for customers. Our Order Management Specialists drive customer loyalty by delivering a superior customer experience. This position will lead and direct the Customer Service team to align and ensure compliance with customer service objectives, systems, and processes. The Customer Service Manager will ensure quality results through operational excellence, standard work, metrics, and goals, while also driving a culture of empowerment and continuous improvement. Key to the position is the responsibility to support and collaborate with internal and external customers both upstream and downstream: contractors, distributors, sales managers, company or independent sales representatives, inventory control and production planning, shipping, pricing, other customer service teams, and other key partners. Duties and Responsibilities: Lead and cultivate a high-performing Customer Service department by creating an environment conducive to delivering exceptional customer service through coaching, mentoring, education, and exemplary leadership. Effective delegation of daily operations, kaizens, and projects will be core to the manager’s success. Lead all aspects of customer service operations, establishing performance goals and metrics, devising tools for progress assessment, and guaranteeing the consistent attainment of corporate targets. Ensure team processes and activities support overall CCM success and future vision. Identify, develop, and implement programs, policies, and procedures to enhance total customer satisfaction, drive company profitability, and foster market share expansion. Proactively monitor operational performance; instigate and spearhead appropriate changes in processes, tools, and capabilities to enhance operational efficiency and effectiveness, while concurrently elevating the customer experience and adhering to company policies and procedures. Serve as the primary point of contact for escalated customer complaints, concerns, and feedback. Analyze issues promptly, and determine suitable business responses. Effective communication, meticulous attention to detail, timeliness, and follow-through are vital in managing these matters. Facilitate the onboarding and orientation of the Customer Service/Order Management process for new distributors, direct sell customers, sales representatives, and Regional Managers. Attain a foundational understanding of order entry and order management processes within six months of assuming the position. Implement and utilize a Feedback Management System (FMS) for tracking and analysis as required. Lead strategic, cross-functional projects aimed at improving Customer Service processes, enhancing the Carlisle Experience, and/or driving operational efficiency (aka implementing new technologies, analyzing customer feedback to identify improvements, and implementing quality standards). Required Skills/Abilities/Knowledge: Demonstrates a successful track record of building and improving high performing teams. Able to develop and maintain team effectiveness including efficient staffing, workflow patterns, performance standards, as well as delineation of duties and responsibilities in managing a large and geographically dispersed customer segment. Able to achieve high levels of performance while maintaining high morale and teamwork. Outstanding relationship skills and verbal/written communication skills are key to success in this position. Has the skill and ability to manage multiple tasks and initiatives in an environment of constant interruptions, while executing and ensuring priorities are met. Knowledge of the construction industry and/or previous experience with ERP systems (such as SAP) is preferred. Requirements Education and Experience: Education: Bachelor's degree strongly preferred. Experience: minimum of eight to ten years of related experience, including at least five years of experience leading and managing a Customer Service team. #J-18808-Ljbffr
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Customer Success Manager
3 weeks ago
Carlisle, Massachusetts, United States Big Belly Solar LLC Full timeAccount Manager Job DescriptionWe are seeking a skilled Account Manager to maintain existing business relationships, nurture long-term growth, and support business development and sales efforts. As the primary interface between customer support and sales teams, you will help clients understand our products' full potential while catering to their unique...
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Custom Picture Framing Manager
2 weeks ago
Carlisle, Pennsylvania, United States Michaels Stores Full timeJob SummaryMichaels Stores is seeking a skilled Custom Picture Framing Manager to lead our framing team and deliver exceptional customer experiences. As a key member of our store team, you will be responsible for driving custom framing sales, coaching and developing the framing team, and ensuring high-quality framing solutions are delivered to our...
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Custom Picture Framing Manager
1 week ago
Carlisle, Pennsylvania, United States Michaels Stores Full timeJob SummaryMichaels Stores is seeking a skilled Custom Picture Framing Manager to lead our framing team and drive custom framing sales. As a key member of our store team, you will be responsible for coaching and developing the skills of our framers, ensuring high-quality custom framing solutions are delivered to our customers on time, and achieving key...
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Custom Picture Framing Manager
7 days ago
Carlisle, Pennsylvania, United States Michaels Stores Full timeJob SummaryWe are seeking a highly skilled Custom Picture Framing Manager to lead our framing team and drive custom framing sales. As a key member of our store team, you will be responsible for delivering high-quality custom framing solutions to our customers, while also developing and coaching the team's selling behaviors.Key ResponsibilitiesLead and coach...
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Customer Service Representative
3 weeks ago
Carlisle, Pennsylvania, United States GEODIS Group Full timeJob Title: Customer Service RepresentativeJob Summary:GEODIS is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring timely and accurate processing of customer...
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Customer Insights Lead
4 months ago
Carlisle, United States Carlisle Construction Materials Full timeThe Customer Insights Lead is expected to play a critical role in understanding behavior, motivations, and the decision-making process to create actionable insights that will shape Carlisle products and service innovations. Leveraging expertise in behavioral science and research methodologies, the Innovation Customer Insights Lead will establish and execute...
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Account Manager
3 weeks ago
Carlisle, Massachusetts, United States Big Belly Solar LLC Full timeAbout the RoleWe are seeking a highly skilled Account Manager to join our team at Big Belly Solar LLC. As an Account Manager, you will be responsible for maintaining existing business relationships, nurturing long-term growth, and supporting business development and sales efforts.Key ResponsibilitiesDevelop and maintain strong relationships with existing...
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Account Manager
3 weeks ago
Carlisle, Massachusetts, United States Big Belly Solar LLC Full timeAbout the RoleWe are seeking a highly skilled Account Manager to join our team at Big Belly Solar LLC. As an Account Manager, you will be responsible for maintaining existing business relationships, nurturing long-term growth, and supporting business development and sales efforts.Key ResponsibilitiesDevelop and maintain strong relationships with existing...
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Customer Service Representative
3 days ago
Carlisle, Pennsylvania, United States Greg Lunde - State Farm Agent Full timeJob OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.Key ResponsibilitiesProvide timely and accurate...
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Account Manager
3 weeks ago
Carlisle, Massachusetts, United States Big Belly Solar LLC Full timeAbout the RoleWe are seeking a highly skilled Account Manager to join our team at Big Belly Solar LLC. As an Account Manager, you will be responsible for maintaining existing business relationships, nurturing long-term growth, and supporting business development and sales efforts.Key ResponsibilitiesDevelop and maintain strong relationships with existing...
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Assistant Manager
4 weeks ago
Carlisle, South Carolina, United States GPM Investments LLC Full timeJob DescriptionOverviewGPM Investments LLC is seeking a highly motivated and experienced Assistant Manager to join our dynamic team at our thriving convenience store. As a key member of our management team, you will play a crucial role in driving success and ensuring the smooth operation of our store.Key ResponsibilitiesStore Operations: Collaborate with the...
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Shift Manager
2 weeks ago
Carlisle, Massachusetts, United States McDonald's Full timeJoin the McDonald's Team as a Shift ManagerWe are seeking a highly motivated and experienced Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading a team of crew members and ensuring that our customers receive an exceptional dining experience.Key Responsibilities:Lead and manage a team of crew members to...
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Assistant Manager
2 weeks ago
Carlisle, Pennsylvania, United States Affinity Executive Search Full timeStore Manager - QSR FranchiseAre you a motivated and experienced store manager looking for a new challenge? We are seeking a highly skilled and results-driven Store Manager to lead our QSR franchise store in the Northeast region.Responsibilities:Assist in managing the total operation of the store, including team management, customer service, and sales...
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Account Manager
3 weeks ago
Carlisle, Massachusetts, United States Big Belly Solar LLC Full timeAbout the RoleWe are seeking a highly skilled Account Manager to join our team at Big Belly Solar LLC. As an Account Manager, you will be responsible for maintaining existing business relationships, nurturing long-term growth, and supporting business development and sales efforts.Key ResponsibilitiesDevelop and maintain strong relationships with existing...
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Account Manager
3 weeks ago
Carlisle, Massachusetts, United States Big Belly Solar LLC Full timeAbout the RoleWe are seeking a highly skilled Account Manager to join our team at Big Belly Solar LLC. As an Account Manager, you will be responsible for maintaining existing business relationships, nurturing long-term growth, and supporting business development and sales efforts.Key ResponsibilitiesDevelop and maintain strong relationships with existing...
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Customer Service Rep
4 months ago
Carlisle, United States GEODIS Group Full time** Customer Service Rep (Conversion)** **Job Category****:** Operations **Requisition Number****:** CUSTO019387 Showing 1 location **Job Details** **Description** GEODIS is one of the worlds largest leading Supply Chain Operators! At GEODIS, we create with you an infinite amount of career opportunities. As a GEODIAN, you will work hands on with products from...
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Account Manager
3 weeks ago
Carlisle, Massachusetts, United States Big Belly Solar LLC Full timeAbout the RoleWe are seeking a highly skilled Account Manager to join our team at Big Belly Solar LLC. As an Account Manager, you will be responsible for maintaining existing business relationships, nurturing long-term growth, and supporting business development and sales efforts.Key ResponsibilitiesDevelop and maintain strong relationships with existing...
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Customer Service Associate
3 weeks ago
Carlisle, Pennsylvania, United States The GIANT Full timeAbout The GIANT CompanyWe're a leading retailer committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is putting our customers first, doing what's right, winning together, and making ideas happen.Job SummaryWe're seeking a Customer Service Associate to join our team. As...
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Customer Service Associate
1 month ago
Carlisle, Pennsylvania, United States The GIANT Full timeAbout The GIANT CompanyWe are a leading retail company committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is built on putting our customers first, doing what's right, winning together, and making ideas happen.Job SummaryWe are seeking a highly motivated and...
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Restaurant Operations Manager
2 weeks ago
Carlisle, Iowa, United States HHB Restaurant Recruiting Full timeRestaurant Manager Job DescriptionWe are seeking a highly motivated and experienced Restaurant Manager to lead our team in Des Moines, IA. As a Restaurant Manager, you will be responsible for overseeing daily operations, managing staff, and driving sales growth.Key Responsibilities:Leadership and Management: Lead and manage a team of restaurant staff,...
