Lead Billing Customer Care Specialist

4 weeks ago

Andover, United States Lumen Technologies Australia Pty Full time

**Lead Billing Customer Care Specialist (Credit Check & Cash Applications), APAC**

**Location:** SINGAPORE, SG, 369522 **About Lumen**

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

****The Role****

Location (Country):

City/Work Location: Singapore / Tai Seng Center

Reporting to: Manager, Billing Systems

The Role (Position Objective/ Summary):

Reporting into the EMEA Credit Team, this person will be APAC Finance contact for the below:

Ensure Accounts Receivable cash receipts are posted daily and accurately in lines with guidelines and controls

Provide daily credit reviews for new prospective clients as well as supporting existing customers to ensure risk is mitigate and regularly monitored

Work proactively with the APAC sales team assisting with all billing, collections and credit queries.

****The Main Responsibilities****

Supporting the APAC business on the following:

Act as a point of contact for the APAC business into Customer Financial Services (CFS), supporting first line escalations.

Support queries by interfacing with relevant departments within CFS both in EMEA and North America.

Support APAC CFS related activities to improve Customer Experience.

Daily cash receipts application for APAC payments, ensuring all cash receipts are accounted and applied.

Collaborates with treasury and accounting teams to ensure the daily payments are posted and recorded proactively resolve receipt related issues.

Monitoring Cash Apps & Credit Risk mailboxes and tickets.

Support any process improvement initiatives.

Work with Collections to reduce unapplied cash and increase cash flow into the business.

Processes any adjustments, i.e. write off/back and refunds in accordance with EMEA/ APAC policy to ensure AR ledgers reflect correctly, support audit queries.

Daily credit assessment of prospective customers, reviewing financials, compliance and assigning a credit limit.

Daily order validation, work closely with Collections & Sales in relation to holds.

Support queries in relations to novations, address/entity name changes, payment terms.

Manage security file, including guarantees and cash deposits.

Regular risk monitoring on portfolio.

Provide APAC financial reporting.

.

****What We Look For in a Candidate****

Bachelors degree holder

3 -5 years in a financial role

Experience of Credit and cash applications along with Customer Facing skills.

Demonstrate excellent organizational skills, able collaborate cross-functionally.

Strong verbal and written communication skills; Comfortable in presenting to executive audiences.

Strong project management skills with the ability to handle multiple concurrent tasks.

Ability to adapt to a fast pace and evolving environment.

Strong can-do mentality and willingness to participate in on-call rotation and embrace the critical and time-sensitive nature of escalations and incidents.

Ability to work effectively with customer success team as well as participate in other cross-team engagements to expedite resolution to hot issues.

Excellent customer service skills, and possess a high degree of logic, tact and patience under pressure while maintaining a positive attitude.

****What to Expect Next****

Requisition #: 249066

**EEO Statement**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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