Customer Service Specialist

4 weeks ago

Andover, United States Bill Harris Dealerships Full time

At Bill Harris Dealerships, our team members are our most valuable resource, and growth is encouraged through diligence, teamwork, and creativity. We are committed to an environment where the customer is always treated with respect and dignity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, **apply today**

Experience is not required - just the desire to want to start a career in a very rewarding profession.

**What team members love about working at Bill Harris Dealerships:**

* **Family atmosphere - family comes first**

* **Team members are treated as valued individual contributors to the organization**

* **Open door policy (free to talk to owners and management at any time)**

* **Great earning potential**

***ATTENTION FACEBOOK/INDEED APPLICANTS:* Please do not apply using Facebook or Indeed -- instead, please apply here:** **Benefits**

* **Hourly: $13**

* **Medical, Dental, and Vision Insurance**

* **Employer Paid Life Insurance**

* **Retirement Savings Plan**

* **Paid Time Off**

* **Paid Holidays**

* **Paid Training**

* **Paid Uniforms**

* **Employee Discounts on Vehicle Purchases, Parts, and Services**

**Responsibilities**

* Answer all incoming phone calls according to script and schedule a sales appointment.

* Making outbound calls

* Handling a heavy volume of calls.

* Logging all customer comments and notes.

* Scheduling follow-up contact if no appointment is made.

* Contacting customers using scripts to schedule appointments for sales and service.

* Pitching, educating, and upselling services.

* Confirming scheduled appointments.

* Adding scheduled appointments to scheduling calendars.

* Rescheduling no-show customer appointments.

* Following up with sales or service department to determine if appointment was kept and the outcome.

* Scheduling future contact as needed.

* Purifying and updating customer changes in database.

* Generating letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.

* Contacting customers based on current marketing initiatives.

* Responding to customer website requests.

* Contacting internet customers via email and phone to schedule an appointment.

* Following up on internet customer emails according to a pre-determined timeline.

* Notifying necessary departments when an appointment is scheduled.

* Assisting with other duties, as assigned.

* Ability to meet and exceed monthly goals.

**Qualifications**

* At least one previous role based in customer service experience preferred

* Excellent teammate with collaborative attitude and eagerness to improve

* Prompt and courteous demeanor

* Positive and hardworking personality

* Strong computer skills

* Valid drivers license

**Apply for Customer Service Specialist (BDC)**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationEducation Highest level of education completed Military Experience Yes No Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 11/2/2021

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