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Lead Counter Sales Associate

1 month ago

Wayne, United States Carrier Enterprise Full time

Hiring for the following location(s): 5191 Hickory Hill, Memphis, Tennessee 38141 Job Description Lead Counter Sales Associate Location: Hickory Hills/Memphis, TN Role: Full-Time Responsibilities: Interact with internal and outside salespeople, vendors, and contractors. As directed by Branch Sales Manager, responsible for preparing and completing weekly cycle counts, timely processing and return of in-warranty items to manufacturers, handling freight claims for missing or damaged equipment/supplies, handling of intra-store transfers, and promoting sales of monthly specialty items. As directed by Branch Sales Manager, responsible for the prompt ordering and scheduling the arrival of equipment and supplies for resale; properly track incoming merchandise and special orders; and assist warehouse personnel when needed. Maintain current knowledge of customer credit status and strict maintenance of credit codes on sales to customers. Responsible for showroom merchandising and re-stocking products. Assist in resolving customer relations problems with both dealers and end users. Assist Account Managers with product information, availability, pricing, and special factors when needed. Complete sales order process for customers with efforts to up-sell associated items. Perform other duties as assigned. About Carrier Enterprise At Carrier Enterprise (CE), we proudly distribute industry-leading Carrier, Bryant, Payne, and other brands of HVAC and Refrigeration equipment, as well as a full line of aftermarket parts, supplies, and accessories. As a joint venture between Watsco and Carrier, we are part of one of the largest HVAC Distribution Networks in North America, with approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. We strive to deliver the best products with best-in-class customer service. Mission At CE, our associates create an exceptional customer experience by providing innovative solutions to propel business forward. We accomplish this by exemplifying our core values: safety, integrity, teamwork, innovation, service-mindedness, and community. Requirements Required Qualifications: Minimum 1+ year experience in HVAC, customer service, warehousing/distribution, or retail. Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level preferred. Proven success in sales and providing excellent customer service. Strong interpersonal skills including sales, problem solving, and customer service. Ability to work independently, but meet assigned goals and objectives in designated time. Ability to multitask and work in a fast-paced environment. A willingness to learn and grow with our Company. Knowledge of Microsoft Office products. Proven commitment to customer service and a safe work environment. Preferred Qualifications: Education Requirements: Minimum High School or GED. Preferred 2 Year / Associate Degree. Years of Experience: Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry. #J-18808-Ljbffr