Director Of Operations

2 weeks ago


Hingham, United States International Citizens Insurance Full time

Do you want to work at a young, fast-growing company where you will create a real impact? Do you want to get the chance to grow your management skills and make a real impact? Do you love taking on projects independently but also working with a team that will give you honest, no-holds-barred feedback and help to make everything even better every time?

The Director of Operations manages operational issues across all departments tactfully and sensitively while working to increase the company's overall success by improving efficiency, reducing expenses, and through the professional development of employees. The Director oversees all aspects of operations staff and must demonstrate leadership to all employees.

Responsibilities are cross-functional and include

Accounting/Finance: Manage accounting functions, including invoicing, accounts receivable, and accounts payable, in conjunction with our bookkeeper, an outside accounting firm, and the management team to ensure proper communication/record keeping; coordinate employee expense reporting, payroll management, monthly/quarterly financial reporting, financial analysis, budgeting, and forecasting; improve the company's financial processes while establishing appropriate controls; support annual closing of the financials and coordination of tax returns with companys external accounting firm. Manage the companys insurance policies for Workers' Compensation and Commercial Liability, including reporting and audits.

Human Resources: Manage and implement, when necessary, all aspects of Human Resources, including recruiting, hiring, employee onboarding, payroll, employee matters (conflict resolution, review/assessment process), employee training/development process, developing/managing company policies and Employee Handbook, managing terminations, record keeping, regulatory requirements specific to employment/employees; develop employee rewards/recognition programs; and benefits administration including Paid Time Off, 401k and health insurance, and related benefits.

Regulatory Oversight: Manage the regulatory requirements specific to insurance licensing and appointment requirements through internal processes and outsourced services to ensure proper compliance with state licensing requirements for employees and the company/agency.

Operations: You will work with the executive team to manage various administrative and operational responsibilities related to daily operations through the use of various software systems. You will also provide operations support to the sales and marketing departments, assist with travel arrangements, plan corporate outings, and perform various administrative and office management tasks.

Required Skills/Abilities:

  • Financial forecasting and management
  • Strong technical abilities and comfortable using Excel, Google Docs, CRM, GoogleAnalytics, and QuickBooks
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship management skills.
  • Excellent organizational skills and attention to detail.
  • Proven time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced environment.


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