Program Coordinator

4 weeks ago

Troy, United States CareerBuilder Full time

Working at Allegis Global Solutions (AGS) is more than just a job. Its a career. Its a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce thats designed to harness human enterprise, you design a workforce thats built for impact.
At AGS, we help companies all over the world transform their people into a competitive advantage. Its not about filling seats. Its about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model.
We also represent over 100 countries and speak dozens of languages. So as youre building relationships and doing your job, youll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
See what its like to work at AGS by searching #LifeAtAGS on any social network.
Job Description

The Program Coordinator will join a team of professionals working in a fast paced, team environment. The Program Coordinator facilitates and manages various processes (client specific) within the contingent worker lifecycle from on boarding through off boarding. The Program Coordinator also provides first level customer support to Hiring Managers and suppliers.
Responsibilities:
Assist Hiring managers, Staffing Specialists and suppliers during all stages of the contract labor acquisition process including but not limited to: interview scheduling, onboarding, worker assignment management, time and expense management and off boarding
Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
Maintain and update worker assignments to reflect appropriate changes.
Provide constant communication to clients, suppliers, contingent workers and other partners via face to face meetings, email and phone
Conduct research and analysis to resolve clients or supplier inquiries as needed
Provide program status reports to leadership as required
Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)
Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time.
Qualifications

Excellent analytical and problem solving skills
Excellent documentation and follow up skills
Strong determination to impact performance
Time Management , self-motivated and perseverance
Excellent customer service skills
Excellent verbal and written communication skills
0-2 or more years of staffing and/or MSP experience
Bachelors Degree
MS Office/Tools- advanced skills
Additional Information

At AGS, we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

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