Contingent Patient Services Representative
4 months ago
About Us:Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.Job Summary:Performs reception and administrative duties in an outpatient clinic settings. Interact with patients, guests, families, physicians and other members of the clinical teams to create an exceptional patient and family experience. Greets patients and guests in a courteous manner whether via telephone contact or in person; schedules appointments, completes check-in and check-out processes for patients; answers phone calls and documents messages, obtains and verifies accurate identification and demographical data for the patient's permanent medical record.Job Description:Essential Duties and Responsibilities:Performs day-to-day operations of the facility and general office duties including: answering a high volume of inbound calls, placement of outbound calls, monitoring of voicemail, recordkeeping, file maintenance, sorting and distribution of incoming mail and facsimiles.Schedules patient appointments according to defined protocols.Informs patient of appointment date, arrival time, and location; answers any questions for the patient or patient representative.Maintains an understanding of services provided by provider at each location.Efficiently types, talks and navigates multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner.Greets patients and guests upon arrival, confirm identity and provides necessary information related to their visit.Confirms patient demographics, insurance information, prior authorizations, physician referrals and other check-in procedures as directed.Collects co-payments, fees for services and past due balances.Identifies patients eligible for self-pay and sliding fee scale discounts, federal grant funding, financial assistance and budget plans. Following WSUPG policy, the PSR will provide applications, review documentation, and enroll patient in eligible plan, as appropriate.Posts payments, process billing information, and follow end of day closing procedures.Prepares reconciliation and bank deposit forms on a daily basis.Provides excellent customer service to deliver a positive patient and family experience, identify and respond to any additional needs in a courteous and timely manner, treat others with care and respect while maintaining privacy and confidentiality at all times.Maintains a safe and clean work space and patient waiting areas.Informs patients of any delays or changes in appointment status.Adheres to policies and procedures including quality and patient safety protocols, verification of benefit eligibility, pre-authorization requirements, payment collections, no shows, etc. as required.Travels to other WSUPG clinic locations as needed.Performs other duties as assigned.Education, Licensure/Certification, and Training:High School Diploma or equivalent requiredMinimum 2-3 years Medical Billing or Physician Office experienceEHR system experience requiredPrevious experience in a customer service positionPrevious experience with Nextgen or Athena systemsSkills and Abilities Required:Have a strong working knowledge of Microsoft Excel and WordKnowledge of basic medical terminologyBasic office skills including typing 35 wpm and accurately enter alpha numeric dataRequires a high level of attention to detailPossess excellent verbal, written communication and problem-solving skillsAbility to communicate sensitive financial informationExcellent interpersonal skills necessary to establish and maintain productive working relationships with physicians, patients and their families and other people both inside and outside the clinical practice areaExcellent customer service skills including the ability to use independent thinking, sound judgement and creativity when resolving customer issues or concernsAbility to multi-task and effectively work independently and with a teamDeal with stressful situations while maintaining a high quality of professionalismKnowledge of medical insurance and medical office billingAbility to sit for long period of times and lift up to 50 poundsRequires sensitivity to work with seriously ill patients and their familiesCommitment to a patient-centric, efficient health care delivery system that focuses on quality, safety and operational excellenceSafety Requirements:Compliance with Departmental Health and Safety policies and proceduresMandatory TB test annually (based on Department guidelines)Working Conditions/Schedules:40-hour work week, hours and days to be determined by the business needs of the department. Additional hours may be required.Wayne Health is an EEO/AA/Veteran/Disability Employer
-
Contingent Patient Services Representative
4 weeks ago
Monroe, Michigan, United States Wayne Health Services Inc Full timeAbout Us:Wayne Health Services Inc is a leading healthcare provider in the metro-Detroit community, serving over one million patients and their families annually. Our mission is to advance medical knowledge, technologies, and practices, while developing and educating the next generation of exceptional healthcare professionals.Job Summary:As a Contingent...
-
Contingent Patient Services Representative
4 months ago
Monroe, United States Wayne Health Services Inc Full timeAbout Us: Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals. With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and...
-
Patient Service Representative
1 month ago
Monroe, Georgia, United States Piedmont Urgent Care Defunct Full timePatient Service Representative Job DescriptionThe Patient Service Representative plays a vital role in ensuring a positive experience for patients at Piedmont Urgent Care. This position is responsible for providing exceptional customer service, handling patient check-in and insurance verification, and performing various front office duties.Key...
-
Patient Service Representative
1 month ago
Monroe, United States WMC Health Full timeJob Details: Job Summary: A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. ...
-
Customer Service Representative
1 week ago
Monroe, United States Sparks Personnel Services, Inc. Full timeSupports Customer Service Supervisor in managing all customer accounts and ensuing administrative functions Calculates, prepares, and issues customer estimates and quotes Works with Operations and Quality to ensure customer due dates and monthly sale Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Staffing
-
Patient Service Representative
3 months ago
Monroe, United States Piedmont Urgent Care Defunct Full timeJob descriptionThe Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Piedmont Urgent...
-
Patient Service Representative
3 weeks ago
Monroe, United States Piedmont Urgent Care by Wellstreet Full timeJob descriptionThe Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Piedmont Urgent...
-
Patient Service Representative
3 months ago
Monroe, United States Piedmont Urgent Care Defunct Full timeJob description The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Piedmont Urgent...
-
Patient Service Coordinator
4 weeks ago
Monroe, New York, United States WMC Health Full timeJob SummaryA Patient Service Representative is responsible for providing exceptional patient care and support in a fast-paced medical office environment. This role requires strong communication and interpersonal skills to effectively interact with patients, families, and healthcare staff.Key ResponsibilitiesGreet patients and families, verify appointment...
-
Retail Contingent
24 hours ago
Monroe, United States Tapestry, Inc. Full timeSales Associate Job DescriptionThe Sales Associate role is an integral part of the store‘s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach‘s Service and Selling Models, creating a positive first impression, building on-going customer...
-
Clinical Service Representative
1 month ago
Monroe, Georgia, United States WellStreet Urgent Care Full timeJob SummaryWe are seeking a highly skilled and compassionate Clinical Service Representative to join our team at WellStreet Urgent Care. As a key member of our healthcare team, you will provide exceptional patient care and support in a fast-paced urgent care environment.Key ResponsibilitiesPrepare patients for and assist with examinations and treatments,...
-
Customer Service Representative
4 weeks ago
Monroe, Michigan, United States First Merchants Bank Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at First Merchants Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current...
-
Customer Service Representative
4 weeks ago
Monroe, Louisiana, United States Kangaroo Express Full timeKey Responsibilities:• Greet customers and provide a welcoming store environment• Operate the cash register and handle customer transactions• Make purchase suggestions and promote sales• Work with the food program and maintain store appearance• Provide fast and friendly service to customersAbout the Role:Kangaroo Express is seeking a Retail...
-
Customer Service Representative
4 weeks ago
Monroe, New York, United States Blackbird Recruiting Full timeCustomer Service RepresentativeBlackbird Recruiting is seeking a Customer Service Representative to join our team in Monroe, NY. Responsibilities:Provide exceptional customer service to commercial accounts, servicing their needs and resolving any issues.Qualifications:Previous experience in insurance or mortgage industry.Benefits:12 vacation days after a...
-
Customer Service Representative
1 month ago
Monroe, Louisiana, United States Avflight Full timeAvflight is seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will provide exceptional service to our customers, ensuring a positive experience from arrival to departure. **Job Summary:** As a Customer Service Representative, you will be the first point of contact for our customers, interacting with large...
-
Customer Service Representative
2 weeks ago
Monroe, United States Robert Half Full timeJob DescriptionJob DescriptionWe are searching for a diligent Customer Service Representative to join our team located in Monroe, North Carolina. As a Customer Service Representative, your main role will be to support our customer service and materials departments by collaborating with our customers, vendors, and internal teams. This role offers an...
-
Customer Service Representative
2 months ago
Monroe, United States Holiday Companies Full timeHoliday Stationstores - 2700 N Dixie Hwy [Retail Associate / Team Member] As a Customer Service Representative at Holiday Stationstores, you'll: Provide prompt, courteous customer service; Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold; Perform multi-function operation...
-
Customer Service Representative
2 months ago
Monroe, United States Circle K Full timeCircle K - 560 Lincoln Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...
-
Customer Service Representative
1 month ago
Monroe, United States Circle K Full timeCircle K - 1692 W Franklin St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Customer Service Representative
1 month ago
Monroe, United States Waste Connections Full timeWhy Choose Us? We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust...
