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Customer Service Advocate, Remote

2 months ago

Charleston, United States Disabled Veteran Solutions Full time

Hey there, superstar Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference. The Mission As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives. The Deets This is a full-time gig, Monday through Friday. You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST. Get ready for an intensive 5-week orientation with training and support every step of the way. A keen ear for listening and a knack for finding solutions. The ability to juggle multiple tasks like navigating databases while being on the phone. A passion for helping others and making their day better. High School Diploma (bonus points if you have a bachelor's degree). At least a year of experience in insurance operations. You're a tech whiz and can handle our web-based systems. You're detail-oriented and can keep track of everything. The Cherry on Top Healthcare/insurance experience (knowledge of medical terminology and benefit plans is a plus). A background in social work, behavioral health, or related fields. You're a customer service ninja with problem-solving skills. Why DVS? We're all about rewarding our team members with competitive salaries and awesome benefits. We're a nationally recognized company that's all about excellence. You'll have the chance to grow and develop in a role that will challenge you. So what are you waiting for? If you're ready for a mission that matters, let's do this Apply Now

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