Field Support Technician

2 weeks ago


Cleveland, United States Spectraforce Technologies Full time
Job Title: Field Support Technician
Duration: 3 months (chances of extension/ conversion)
Location: Cleveland, OH 44113

Prescreening Questions
1. What's the biggest group you have supported?
2. Are you willing to work in the office 100%?
3. Briefly describe your help desk support experience and why you are ideal for this role.

Job Description
  • Desktop support helping a wide range of end users
  • Responding to tickets
  • Providing Level 1 and potentially level 2 Support
  • Maintaining office technology
  • Front facing customer service
  • Very high focus on customer satisfaction
  • Experience with Remote software tools
  • Lifecycle management
  • Backend office MS Office Support
  • MS Intune
  • Active Directory
  • Led small projects (not a project manager)
  • Software deployment
  • Remote management
  • Incident Request Management
Years of experience and skills
  • Experience expectation: 2-3 years of level 1 or level 2 Help Desk or Desk Side experience
  • H.S Diploma
  • Hardware Certifications are a plus, not required
Must Haves
  • Experience with Remote software tools, Lifecycle management
  • Level 1 & Level 2 software support
  • Backend office MS Office Support
  • MS Intune
  • Active Directory
  • Remote management
  • Incident Request Management


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