Field Support Technician

4 weeks ago


Cleveland, United States Motion Recruitment Full time

We are seeking a skilled IT Field Support Technician to join our team and provide comprehensive technical assistance to our end-users. As an IT Field Support Technician, you will be responsible for responding to support tickets, providing Level 1 and potentially Level 2 support, maintaining office technology, and ensuring exceptional customer satisfaction. This role requires a high level of technical expertise, excellent communication skills, and a strong commitment to delivering quality service.

Job Title: Field Support technician

Location: Cleveland, OH 44113

Engagement: Contract with potential to convert to full time

Responsibilities:

  • Desktop support helping a wide range of end users.
  • Responding to tickets.
  • Providing Level 1 and potentially level 2 Support.
  • Maintaining office technology.
  • Front facing customer service.
  • Very high focus on customer satisfaction.

Must have Skills:

  • Experience with Remote software tools, Lifecycle management
  • Level 1 & Level 2 software support
  • Backend office MS Office Support
  • MS Intune
  • Active Directory
  • Remote management
  • Incident Request Management


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