Field Support Technician
3 weeks ago
We are seeking a skilled IT Field Support Technician to join our team and provide comprehensive technical assistance to our end-users. As an IT Field Support Technician, you will be responsible for responding to support tickets, providing Level 1 and potentially Level 2 support, maintaining office technology, and ensuring exceptional customer satisfaction. This role requires a high level of technical expertise, excellent communication skills, and a strong commitment to delivering quality service.
Job Title: Field Support technician
Location: Cleveland, OH 44113
Engagement: Contract with potential to convert to full time
Responsibilities:
- Desktop support helping a wide range of end users.
- Responding to tickets.
- Providing Level 1 and potentially level 2 Support.
- Maintaining office technology.
- Front facing customer service.
- Very high focus on customer satisfaction.
Must have Skills:
- Experience with Remote software tools, Lifecycle management
- Level 1 & Level 2 software support
- Backend office MS Office Support
- MS Intune
- Active Directory
- Remote management
- Incident Request Management
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