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Executive Events

3 months ago

Raleigh, United States MHR Crabtree Full time

The starting salary for this position is between $50,367 and $62,959 a year. This is a OEM position. TITLE: Events and Meetings Manager DEPARTMENT: Sales SUPERVISOR: Director of Sales/Director of Catering SUMMARY: This position is designed to help manage, coordinate, and execute all details and aspects of the events and groups turned over by the Sales Department and assigned to the CSM. The CSM will be required effectively and efficiently convey all necessary information for each group and event in order to ensure the customer satisfaction.

RESPONSIBILITIES: Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business. Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication. Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details. Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings. Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events. Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues. Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success. Learn and use digital sales systems (i.e. Delphi, CI/TY, PMS, etc.) and understand the hotel’s revenue strategies (i.e. product pricing, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties. Due to the nature of groups and events, be willing and able to attend customer functions as needed. The CSM may be required to work varying schedules and at varying locations required by needs of the business. Most tasks performed by the CSM are conducted independently and with minimal direct supervision, or in a team environment with the employee acting as a team leader. Endeavor to work in a unified and collaborative way -- one that fosters team work -- and adopt an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals. Work to consistently meet the goals and performance metrics as required for this position, as outlined by hotel brand, Concord, your Regional VPS, and your supervisor. Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth. Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages.

Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider to be our foundation: Quality, Integrity, Profitability, Community and Fun. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates.

We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let’s make sure we have FUN

We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great

Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Experience

Required

3 years previous hotel sales experience required Preferred

The starting salary for this position is between $50,367 and $62,959 a year. This is a OEM position. Previous Marriott Experience is welcomed Prefer candidate has previous CITY working knowledge Education

Preferred

High School or better Behaviors

Preferred

Enthusiastic: Shows intense and eager enjoyment and interest Innovative: Consistently introduces new ideas and demonstrates original thinking Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations

Preferred

Self-Starter: Inspired to perform without outside help Goal Completion: Inspired to perform well by the completion of tasks

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