Customer Service Representative

4 weeks ago

Johnson City, United States Advanced Call Center Technologies Full time



Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Wednesday, October 2, 2024

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

We offer:

  • Opportunities to advance within
  • Flexible schedules
  • Tremendous bonus opportunities
  • Fantastic Supervisors and a Positive environment
  • Employee Owned- You will become an employee owner, once qualifications met to participate
  • Affordable benefits for you, your spouse, and/or children after 90 days
  • Paid time off and paid holidays after 90 days

Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

Position Summary:

We will empower you to provide best in class service Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities:

  • Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
  • Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
  • Multi tasks to document while speaking with the consumer.
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients specific quality standards.
  • Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Is consistently at work and on time
  • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Other duties as requested by management

Minimum Qualifications

Must be able to successfully pass criminal background check

Data entry and basic computer skills

Previous Call Center experience or assisting customers preferred

Education: High School diploma or GED.

Must be able to successfully pass criminal background check

Data entry and basic computer skills

~CB

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACTs employees to perform their job duties may result in discipline up to and including discharge.

  • Customer Service Representative

    3 weeks ago

    Johnson City, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are currently seeking a Customer Service Representative to join our team in the healthcare industry in Johnson City, New York. In this role, you will be responsible for handling inbound calls, providing exceptional customer service, and performing efficient data entry tasks.Responsibilities:• Handle and respond to inbound...

  • Customer Service Representative

    4 weeks ago

    Johnson City, United States AT&T Full time

    This job reports to our 2612 N Roan Street, Johnson City, TN 37601 location. If considered, you must be able to report to this location. If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inb Customer Service, Customer Service Representative, Collections, Technical Support, Sales Representative,...

  • Customer Service Representative

    7 months ago

    Johnson City, United States David's Bridal Full time

    BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...

  • Storage Customer Service Representative

    5 months ago

    Johnson City, United States U-Haul Full time

    Compensation Range: $14.40 to $17.60 Hourly Location: 621 Field St, Johnson City, New York 13790 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a...

  • Customer Service Representative

    4 months ago

    Johnson City, United States Staffmark Full time

    Staffmark is seeking a dedicated Customer Service Representative to support a local company specializing in exceptional customer service and technical assistance for water heater issues. Pay Rate: $16.00/hr Shift: 11:30 AM to 8:00 PM Responsibilities: Provide technical and troubleshooting assistance for electric and gas water heater equipment. Handle...

  • Customer Service Representative

    4 months ago

    Johnson City, United States Staffmark Group Full time

    Staffmark is seeking a dedicated Customer Service Representative to support a local company specializing in exceptional customer service and technical assistance for water heater issues. Pay Rate: $16.00/hr Shift: 11:30 AM to 8:00 PM Responsibilities: Provide technical and troubleshooting assistance for electric and gas water heater equipment. Handle...

  • Customer Service Representative

    4 days ago

    Johnson City, United States BrightRidge Full time

    JOB SUMMARY: Responsible for responding to BrightRidge's customers' needs in every area of Customer Service. ESSENTIAL FUNCTIONS: Cross-train in all areas of Customer Service and in that capacity, rotate jobs as directed. Assist customers utilizing established expectations face to face, over the phone, and via available customer engagement tools/technologies...

  • Customer Service Representative

    3 weeks ago

    Johnson City, United States BrightRidge Full time

    JOB SUMMARY: Responsible for responding to BrightRidge's customers' needs in every area of Customer Service. ESSENTIAL FUNCTIONS: Cross-train in all areas of Customer Service and in that capacity, rotate jobs as directed. Assist customers utilizing established expectations face to face, over the phone, and via available customer engagement...

  • Customer Service Representative

    2 months ago

    Johnson City, United States AlienVault Full time

    Job Overview Job Description:This job reports to our 2612 N Roan Street, Johnson City, TN 37601 location. If considered, you must be able to report to this location.Don't miss this opportunity to jumpstart yourcollections career. Come interview with us in-personat our upcoming open recruiting session in theJohnson City, TN area on Friday, October 11th,...

  • Fraud Customer Service Representative

    2 weeks ago

    Johnson City, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative

    2 months ago

    Johnson City, United States AT&T Full time

    Job Description: This job reports to our 2612 N Roan Street, Johnson City, TN 37601 location. If considered, you must be able to report to this location. If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! This...

  • Customer Service Representative

    1 week ago

    Johnson City, New York, United States Bath Planet Full time

    Bath Planet of Southern Tier is a leading provider of custom bath remodeling solutions. We are seeking an experienced Customer Service Representative to join our team in Johnson City, NY.We offer competitive compensation for this role, with an estimated annual salary ranging from $40,000 to $60,000 depending on experience.The successful candidate will be...

  • Customer Service Representative

    2 months ago

    Johnson City, United States Advanced Call Center Technologies Full time

    Wednesday, October 2, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive...

  • Customer Experience Representative

    2 days ago

    Johnson City, New York, United States Torrid Full time

    At Torrid, we strive to create an inclusive and diverse culture where every individual feels valued. As a Customer Experience Representative, you will play a vital role in providing exceptional service to our customers. Your primary responsibility will be to ensure that every customer interaction is positive and memorable.About the RoleProvide outstanding...

  • Customer Service Representative

    1 month ago

    johnson city, United States Advanced Call Center Technologies, LLC. Full time

    Wednesday, October 2, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career.  We succeed together!  In this role you will be the voice of the company, through...

  • Customer Service Representative

    4 weeks ago

    Johnson City, United States Advanced Call Center Technologies, LLC. Full time

    Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. Wednesday, October 2, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the...

  • Customer Service Representative

    3 months ago

    Kansas City, United States A.C.E. Executives Full time

    The consumer comes first within the hospitality industry and that is no exception at A.C.E. Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer Service Representative

    2 months ago

    Peachtree City, United States Dixon Incorporated Full time

    Dixon is looking for a Customer Service Representative to join our team in Peachtree City, GA. The CSR will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or serv Customer Service, Customer Service Representative, Representative, Manufacturing, Retail

  • Customer Service Representative

    1 week ago

    Johnson City, Texas, United States Carter Hospitality Group, LLC Full time

    About Our Company">Carter Hospitality Group, LLC is a dynamic and innovative company that prides itself on delivering exceptional guest experiences.">Job Opportunity">We are currently seeking a talented Restaurant Server to join our team.">Responsibilities">The successful candidate will be responsible for:">">Providing top-notch service to our...

  • Customer Service Representative

    3 weeks ago

    Rapid City, United States Waste Connections Full time

    Waste Connections - 2426 East St. Patrick Street [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to...