We have other current jobs related to this field that you can find below

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    4 months ago

    Atlanta, United States Aimbridge Hospitality Full time

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations

  • Front Desk Supervisor

    1 month ago

    Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

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  • Front Desk Supervisor

    2 months ago

    Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Description The Doubletree by Hilton Atlanta Dunwoody is hiring a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of...

  • Front Desk Supervisor

    4 hours ago

    Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Description The Doubletree by Hilton Atlanta Dunwoody is hiring a Front Desk Supervisor. Responsibilities The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the...

  • Front Desk Supervisor

    2 months ago

    Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

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  • Front Desk Supervisor

    4 days ago

    Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

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  • Front Desk Supervisor

    2 weeks ago

    Atlanta, United States The Burgess Hotel, Atlanta, A Tribute Portfolio Hotel Full time

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  • Front Desk Supervisor

    2 months ago

    Atlanta, United States Auro Hotels Full time

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  • Supervisor, Front Desk

    3 months ago

    Atlanta, United States Wyndham Hotels & Resorts Full time

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  • Front Desk Supervisor

    2 months ago

    Atlanta, United States Wyndham Hotels & Resorts Full time

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  • Front Desk Supervisor

    1 month ago

    Atlanta, United States Aimbridge Hospitality Full time

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  • Front Desk Supervisor

    1 month ago

    Atlanta, United States HEI Hospitality LLC Full time

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  • Front Desk Supervisor

    3 months ago

    Atlanta, United States The Kimpton Sylvan Hotel Full time

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    1 month ago

    Atlanta, Georgia, United States Sport & Health Full time

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    2 months ago

    Atlanta, United States dermani MEDSPA Full time

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    4 days ago

    Atlanta, United States Hilton Garden Inn Atlanta Airport Full time

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  • Front Office Supervisor

    2 months ago

    Atlanta, Georgia, United States Sonesta Atlanta Airport North Full time

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  • Front Office Supervisor

    2 months ago

    Atlanta, United States Sonesta Atlanta Airport North Full time

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  • Front Desk Associate

    2 months ago

    Atlanta, United States Elwyn Full time

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  • Front Desk Supervisor

    4 days ago

    Atlanta, United States Hilton Atlanta Airport Full time

    About Us Exciting things are happening at the Hilton Airport Atlanta and we want you to be part of our team, where we believe in our family style leadership model. Our primary focus is on driving the development of our team and fostering a culture of continuous growth and learning. Additionally our family enjoys the free transportation to and from MARTA...

Front Desk Supervisor

2 months ago

Atlanta, United States Embassy Suites Atlanta Midtown Full time

About Us

Embassy Suites Atlanta Midtown is a new and modern hotel in the upscale Atlantic Station neighborhood. This easy commute for associates is convenient to a MARTA station and near entertainment like shopping and dining. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of our Loves Culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization We value U.S. military experience and invite all qualified military candidates to apply Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. Responsibilities

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Communicate both verbally and in writing to provide clear direction to staff. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications

High school diploma required, college degree preferred. One year experience in customer service in hospitality or similar industry. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - youFor your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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