Customer Success Project Manager

7 days ago

Lakeville, United States ImageTrend Full time
About Us:

ImageTrend, Inc. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Lakeville, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together

Description:

The Customer Success Project Manager is responsible for the successful completion of client project initiatives. This includes initiation, planning, design, execution, monitoring, documentation, controlling and closure of project interfacing with internal and external stakeholders.

What You'll Do:
  • Manages assigned projects with time-bound deliverables including projects aligned with current and future product offerings
  • Develops comprehensive internal and client facing project schedules and work plans, as well as participates in all relevant meetings and actions to complete projects assigned
  • Tracks project performance from initiation through deployment, ensuring milestones are met and keeping internal stakeholders informed
  • Predicts and proactively requests resources needed to reach objectives, while managing resources in an effective and efficient manner
  • Plans and executes client facing product transitions
  • Plans and executes new product roll outs & product deprecation with appropriate ImageTrend stakeholders
  • Designs risk mitigation plans for client service projects assigned
  • Optimizes and improves processes and overall approach for existing processes
  • Acts as project manager for smaller products that don't require full-time management
  • Creates and maintains all required documentation for projects
  • Works with Data Specialists to help plan and coordinate large scale projects regarding data compliance and quality
  • Travel to orientation, industry or company events, or other onsite meetings as required
  • Performs additional duties as assigned
Requirements
  • Degree or equivalent combination of education and relevant work experience
  • Proven experience working in a technical client services or related position, preferably in a SaaS-based organization within Fire, EMS, or healthcare related industries
  • Experience in project management, leading technical client implementation projects or another similar role
  • Project Management Certification (PMP) required
  • Knowledge or experience with ImageTrend products and functions
  • Knowledge or familiarity with technical documentation and writing
  • Strong analytical & critical thinking skills, with excellent attention to detail and problem-solving abilities
  • Strong interpersonal, influencing and communication skills, both verbal and written
  • Strong time management and organizational skills, proven ability to succeed in a fast-paced environment and can quickly adjust to changing priorities to meet critical timelines
  • Ability to translate plans into phased action and understanding of the software development lifecycle, preferably using Agile/Scrum methodologies
  • Ability to learn new technologies quickly and proficiency in MS suite, including Office, CRM and Project tools
  • Ability to maintain discretion when handling proprietary and confidential information
  • Enthusiasm for learning and expanding knowledge or skills
  • Strong work ethic, integrity, honesty, collaboration and team orientation
  • Ability to travel based on customer and business needs and the location of customers, up to 10%
Benefits and Growth:
  • Outstanding compensation package
  • Medical, dental, vision, and life insurance
  • 401(k) matching
  • Paid Time Off
  • In office and remote work environments available
  • Perks in the office such as snacks, tap beer, and ping-pong
  • The ability to do meaningful, challenging work on a fun and collaborative team

For applicants that reside in the following states, California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents, please contact careers@imagetrend.com for salary range information.

At ImageTrend, we celebrate diversity and strive to ensure a workplace where everyone feels a sense of inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at careers@imagetrend.com , and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

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