Customer Service Operations Coordinator
2 weeks ago
Position Overview:
We are seeking a dedicated Customer Operations Specialist at Post Consumer Brands.
Key Responsibilities:
- Oversee customer order processing utilizing JD Edwards (ERP system).
- Handle EDI orders or manually input orders into the system as necessary.
- Ensure orders comply with Post Consumer Brands' guidelines, verifying pricing and promotions through collaboration with internal teams and customers.
- Facilitate prompt resolution of order-related issues to align with customer delivery expectations.
- Act as the primary liaison for all order fulfillment inquiries, fostering strong relationships between Post Consumer Brands and its customers.
- Engage with customers and internal stakeholders to identify potential service risks and improvement opportunities.
- Collaborate with Accounts Receivable to analyze customer deductions and minimize penalties.
- Work with the Credit department to ensure timely order processing and effective communication with customers.
- Conduct root cause analysis on service disruptions and implement corrective measures.
- Accurately process Credit/Debit memos.
- Participate in problem-solving initiatives aimed at enhancing supply chain operations.
- Document and refine standard operating procedures within the Customer Operations department.
- Lead or contribute to projects focused on cost reduction.
Qualifications:
- Education: A bachelor's degree is preferred, ideally in Supply Chain, Business, or a related discipline.
- Experience: 1-3 years in a Customer Operations or Sales position, preferably within a manufacturing context.
Essential Skills:
- Excellent verbal and written communication abilities, with a talent for de-escalating conflicts and engaging with various functions.
- Proficient in managing conflicts and prioritizing multiple tasks effectively.
- Strong understanding of Supply Chain, Customer Order Fulfillment, Logistics, and Sales operations.
- Ability to collaborate within a team environment and provide support to colleagues.
- Proficient in Microsoft Office applications.
- Core Competencies:
- Critical Thinking: Ability to gather and analyze information to identify problems and opportunities.
- Team Collaboration: Build relationships and work effectively within and across teams.
- Influence: Create opportunities to impact decisions and plans.
- Results Orientation: Act decisively to address key issues and capitalize on opportunities.
- Execution Management: Focus on critical factors that contribute to the success of Post Consumer Brands.
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