Customer Service Representative Call Center
3 weeks ago
CITY OF CLEVELAND CIVIL SERVICE COMMISSION ANNOUNCEMENT# CS2023-128 APPROVED C.S.C. MEETING MINUTES 10/27/2023 Customer Service Representative Call Center Examination (OPEN) APPLY: www.governmentjobs.com/careers/cleveland OPEN DATE: Friday, November 3, 2023 CLOSE DATE: Continuous SALARY: The prevailing salary for this position as established by Ordinance of the Council of the City of Cleveland is $15.92 - $22.80 per hour. EXAMINATION INFORMATION WRITTEN EXAMINATION: The exam may be computerized or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification. (100% of score) If additional information is required, a message will be sent to the email address provided in your application. You will be notified via email message of the time, date, and location of the examination. JOB RESPONSIBILITIES Under supervision, correctly handles a high volume of utility customers to resolve inquiries, concerns, or complaints regarding their accounts, equipment, and services by walk-in or telephone in accordance with established guidelines and procedures. Receives information regarding customer's circumstances. Uses computers, headsets, reference materials and job aids, government records, training sessions, etc. to investigate and address meter information as well as customer usage, account, and bill payment history. Performs thorough account analysis of all known information to resolve a customer inquiry within the framework of established policies and procedures. Assesses resulting information to determine theft of services or possible causes for high or low meter readings. Calculates specific charges and makes billing adjustments as necessary. Evaluates customer eligibility for billing adjustments and service programs, bill extensions, or extended payment arrangements and determines if supervisory approval is needed for such. Explains applicable policies and procedures to customers. Answers simple to complex questions related to billing, collections, and permits. Informs customers of possible reasons for high or low bills and takes necessary steps to resolve the customer's issues. Uses excellent listening skills, soft skills, customer service, and phone etiquettes as it relates to serving walk-in and phone customers. Uses professionally assertive communication and negotiation skills with difficult customers. Completes necessary forms, documents, or letters to establish new accounts, establish or terminate service, request repairs, issue permits, and initiate account adjustments. Enters highly accurate and complete information to update customer records to confirm conversation and interactions with customers. Refers customers to appropriate offices or agencies. Follows up with customer as necessary to meet the required service level. Performs other job-related duties as required. MINIMUM REQUIREMENTS A High School Diploma or GED is required. Must satisfy ONE of the following: (i) One year of full-time paid experience handling telephone and/or walk-in customers with emphasis on customer service, collections, billing, and/or service complaints in a high-volume business (office) environment is required, experience in a utility call center is preferred; OR (ii) Completion of a customer service specialization certification and training program together with one year of full-time paid experience handling telephone and/or walk-in customers with emphasis on customer service, collections, billing, and/or service complaints in a high-volume business (office) environment; OR (iii) Completion of any related City of Cleveland apprenticeship program. Must demonstrate the following: intermediate level knowledge and skill operating a personal computer, navigating the internet, and Microsoft Word and Excel, and/or customer account database; fluency in English; excellent oral and written communication skills. The ability to speak a second language is preferred. Must possess excellent analytical and problem-solving skills as well as excellent follow-up and follow-through skills with both internal and external customers. Must be able to manage heavy call volume in a timely manner, follow all communication procedures, policies, and guidelines during every customer interaction, identify customer issues with information presented and ensure resolution. Must also possess good organizational and time-management skills. Minimum qualifications must be met as of the last day of the filing period. We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion. #J-18808-Ljbffr
-
Customer Service Representative
2 days ago
Charleston, West Virginia, United States TEKsystems Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and selling banking products over the phone.Key ResponsibilitiesProvide timely and effective...
-
Call Center Representative
1 week ago
North Charleston, United States Aucera Full timeJob Description We are currently seeking enthusiastic Call Center Representatives to assist our world class client with selling life insurance. Aucera will take the time to invest in your success and give you the opportunity to become licensed. You'll work in an environment that is rewarding and fun, with coworkers who truly passionate about what they do. ...
-
Call Center Representative
1 week ago
North Charleston, United States Aucera Full timeJob Description We are currently seeking enthusiastic Call Center Representatives to assist our world class client with selling life insurance. Aucera will take the time to invest in your success and give you the opportunity to become licensed. You'll work in an environment that is rewarding and fun, with coworkers who truly passionate about what they do. ...
-
Customer Service Representative
3 weeks ago
Charleston, United States Alliant Insurance Services Full timeAlliant Insurance is hiring a Customer Service Representative for our Senior Saving Network office in North Charleston, SC! Senior Savings Network is an Insurance company that believes in helping customers navigate their Medicare options with trusted advisors! POSITION HIGHLIGHTS: Full-time, benefits-eligible Monday - Friday, 9:00 AM - 5:00 PM Onsite in...
-
Call Center Sales Representative
3 months ago
North Charleston, United States Aucera Full timeJob Description Call Center Professionals, if you're passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies...
-
Customer Service Representative
1 day ago
Charleston, West Virginia, United States CenterState Bank Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide...
-
Customer Service Representative
3 weeks ago
Charleston, United States Conrex Full timeLocation Charleston - 997 Morrison Drive, Suite 402 Business We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property...
-
Customer Service Representative
3 weeks ago
Charleston, United States Penn Foster Inc Full timeLocation: Conrex Property Management - 997 Morrison Drive Business: We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Conrex was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property...
-
Customer Service Representative
2 days ago
Charleston, West Virginia, United States NVT Staffing Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative/Debt Recovery Specialist to join our team at NVT Staffing. As a key member of our team, you will be responsible for securing debt payments from a portfolio of clients.Key ResponsibilitiesHandle incoming and outgoing calls with clients and stakeholdersIndividual claims...
-
Bilingual Customer Service Representative
4 weeks ago
Charleston, United States Charleston Water Systems Full timeNOW HIRING! Bilingual Customer Service Representative Position Summary: Performs daily customer interaction (inputs records of transactions, research, calculates and explains account information, etc.) by phone and/or in person and fundamental duties of his/her assigned areas. The areas of Customer Service operations are Branch Office, Call Center, and...
-
Customer Service Representative
3 weeks ago
North Charleston, United States Fix-It Full timeAbout Us Founded over 20 years ago, Fix-It 24/7 (formerly AirMAX) delivers world-class plumbing and HVAC services throughout the Charleston metro area. We’ve grown over the years by treating each customer with the utmost care, respect, and professionalism from start to finish. The Opportunity The Customer Service Representative serves a critical...
-
Customer Service Representative
9 hours ago
Charleston, West Virginia, United States United Bank Full timeJob DescriptionUnited Bank is an Equal Opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. Our Customer Care Specialists are a key representative of United Bank and play a vital role in providing exceptional service to our internal and external customers.Responsibilities:Provide exceptional...
-
Experienced HVAC Call Center Manager
4 days ago
Charleston, United States Anchor Heating and Air Full timeJob DescriptionJob DescriptionThe HVAC Call Center Manager is responsible for overseeing the daily operations of the call center at Anchor Heating and Air. This role involves managing a team of customer service representatives (CSRs), ensuring high levels of customer service, and optimizing call center procedures to support sales and service...
-
Experienced HVAC Call Center Manager
3 weeks ago
Charleston, United States Anchor Heating and Air Full timeJob DescriptionJob DescriptionThe HVAC Call Center Manager is responsible for overseeing the daily operations of the call center at Anchor Heating and Air. This role involves managing a team of customer service representatives (CSRs), ensuring high levels of customer service, and optimizing call center procedures to support sales and service...
-
Customer Service Sales Representative
3 days ago
South Charleston, United States Elite Mente LLC Full timeJob DescriptionJob DescriptionPosition: Customer Service Sales RepresentativeLocation: 2020 Union Carbide Drive building 6000, South Charleston, WV 25303Duration: 6-12+ Months ContractInterview: VideoJOB SUMMARY:The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer...
-
Customer Service Representative
3 weeks ago
Charleston, United States Wipro Technologies Full timeHere we grow again! Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents...
-
Healthcare Customer Service Representative
3 months ago
Charleston, United States Credit Solutions LLC Full timeJob DescriptionJob DescriptionCredit Solutions of Lexington, KY is seeking to hire a full-time Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply...
-
Customer Service Representative
3 weeks ago
North Charleston, United States Senior Savings Network Full timeAlliant Insurance/Senior Market Sales is hiring a Customer Service Representative for our Senior Saving Network office in North Charleston, SC! POSITION HIGHLIGHTS: Full time, benefits eligible Monday - Friday, 9:00AM - 5:00PM Onsite in office SUMMARY Responsible for providing a wide variety of support services, including the development of valuable leads...
-
Customer Service Representative
2 months ago
Charleston, United States Patterson Companies Full timePatterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...
-
Customer Service Representative
3 months ago
Charleston, United States KEPRO Full time**Description** Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. Kepro is seeking resumes for a highly experienced professional. **Customer Service Representative** **Summary Description** The Customer...
