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Customer Service Representative

2 months ago

Charleston, United States Wipro Technologies Full time

Here we grow again Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture. Location: 3701 Boardman Canfield Rd., Bldg. B, Canfield Ohio 44406 Work authorization: US Citizen or Green Card only Note: No relocation Job Title: Inbound Customer Care Representative As an Inbound Customer Care Representative, you will be answering inbound calls. You will deliver a unique customer service experience utilizing your effective questioning and listening skills to determine the customer's needs and concerns, ensuring a high level of customer satisfaction. This will involve providing excellent customer service support and answering calls to properly handle account requests. We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis. You should also have time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal, and active-listening skills. Responsibilities: Follows Client and Plan claims processing guidelines, benefit structures, claims processing system procedures, and carrier guidelines. Expedites problem files to the appropriate department and performs routine follow-up until resolved. May include some follow-up to insurers, providers, and agents. Ability to answer phones in a friendly, courteous, and professional manner. Analyzing claim payment and explaining this to callers who need assistance in understanding their benefits. Document required information into the appropriate documentation systems. Meeting adherence and quality standards. Other duties as assigned. Qualifications: Prior health care experience helpful Must have analytical/problem-solving capabilities Must be PC proficient Excellent oral and written communication skills Knowledge of Medical terminology, CPT codes, and ICD 10 diagnosis codes preferred #J-18808-Ljbffr