Guest Services Associate I

4 months ago

Circle Pines, United States Wyndham Destinations Group Full time

**Guest Services Associate I - Full Time - Blaine**

** Guest Services Associate I - Full Time - Blaine**

* 7854 Birch Bay Drive, Birch Bay, Washington, United States, 98230

* Guest Services

* Full Time

* Wyndham Destinations

**Put the World on Vacation**

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the worlds largest vacation ownership company and part of Travel + Leisure Co., were shaping the future of the travel industry.

**Summary**

The Guest Services Representative is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned

**Essential Job Functions**

* Performs daily Front Desk functions such as guest check-in and out, answering phones, completion of shift check-list, processing related transactions, etc.

* Directs owner and guest requests to correct department. Responds courteously, efficiently and professionally to guest service requests.

* Performs light administrative duties such as sending a receiving faxes, making copies, sending e-mail correspondence.

* Greet, register, establish necessary credit for and issue keys appropriately to guests.

* Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.

* Receive guest requests and/or complaints and ensure that appropriate actions have been taken.

* Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.

* Communicate with other departments as needed via telephone and two-way radio.

* Completed check-out procedures, computes bills, collects payment and makes change for guests as required.

* Make, confirm and cancel

reservations for guests or answer a variety of questions for guests pertaining to their reservations.

* Balance all cash receipts and work performed during shift and performs a bucket check on shift.

* Distributes guest and staff mail and messages as necessary.

* Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

**A Place for Everyone**

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, youll find a team thats inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Enter your details and we'll keep you informed of future career adventures with Travel + Leisure Co.

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