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Patient Access Representative
2 months ago
*Description:*
-Provides exceptional customer service to patients which establish a positive first impression.
-Correctly identifies and collects patient demographic information in accordance with organization standards.
-Reaches out to patients to schedule an appointment as defined.
-Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
-Informs patients of any issues with securing the financial account for their encounter.
-Completes out-of-pocket estimations as requested by patients.
-Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
-Utilizes multiple online order retrieval systems to verify or print the patients order.
-Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
*Qualifications:*
Must haves:
3+ years of patient access or customer service experience - healthcare experience not necessarily required
Strong typing skills
Great organization and communication skills
Nice to Haves:
Medical/Surgical Terminology
Epic or Cerner Experience
Insurance verification
Higher education
*Hours:*
Monday - Friday 8AM - 5PM
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
