Bilingual Customer Service Agent

3 weeks ago


Bellingham, United States InsureOne Insurance Services America LLC Full time
About Us:

InsureOne is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. Established over three decades ago, InsureOne has locations across the US to better serve our clients. Our knowledgeable team of insurance professionals is local agents who take pride in providing quality service, rates, and coverage options tailored to our clients' individual needs. Our agents specialize in crafting a special partnership with customers to ensure a white-glove experience.

Join the winning team at InsureOne Insurance Services America, part of Confie, which has been ranked as #1 on Insurance Journal's annual Top 50 Personal Lines Agencies for the eighth consecutive year, and the #2 spot in Insurance Journal's Top 100 Property/Casualty Agencies for 2023.

What We Offer:

  • Competitive hourly pay + performance-based bonus opportunities
  • Continuous on-going training and mentorship
  • Growth-oriented culture with internal promotion opportunities
  • Comprehensive Benefits package including medical, dental, vision, and life insurance
  • Comprehensive 401K plan with competitive employer match
  • Paid time off including holidays, vacation, and personal time
  • Annual incentive trip for top performers
  • Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible.
  • Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost.
  • Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.
The pay range for a Customer Service Agent is $18 hourly + performance-based bonuses

What You Will Do:

The Customer Service Agent would focus on servicing and retaining an existing book of business, advising clients on coverages, as well as completing endorsements, and cancelations, managing retention, and policy issuance for our clients. This role also places a focus on service and sales, as we encourage our Service Agents to generate and sell cross-sell opportunities and analyze coverage to meet our client's needs.
  • Manage an existing book of business, focusing on growth and retention while delivering exceptional customer service
  • Routinely conduct consultative conversations with our clients to ensure all coverage needs are addressed
  • Generate and sell cross-sell, referral, and up-sell opportunities
  • Work with customers to provide exceptional service while resolving customer requests/concerns such as, but not limited to, billing, endorsement, copies of insurance documents, etc.
  • Completes all required applications and documentation according to carrier and company guidelines
  • Meet personal/team qualitative and quantitative service and sales targets as assigned
  • Support all company initiatives as requested, guided by our company's WE CARE values, sales culture, and business needs
  • Maintain a professional demeanor in all interactions with both internal and external customers
Our Ideal Candidate:

We are actively seeking a motivated individual to join our high-performing customer agent team, offering unparalleled opportunities for professional growth. While prior experience in the insurance industry or agency setting is preferred, we are committed to training the right candidate.

Key Attributes:
  • High school or equivalent
  • Property & Casualty license
  • Fluency in Spanish is required
  • Effective and precise telephone etiquette
  • 1+ years of customer service experience
  • Excellent attention to detail and organizational skills
  • Ability to work well independently and on a team
  • Precise verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Ability to deliver a tailored, white-glove experience to all clients
Preferred Attributes:
  • Bachelor's Degree or 1+ year(s) of relevant sales experience


  • Bellingham, United States Alaska Airlines Full time

    Alaska Airlines - JobID: 69B3598CB41746058BB50E3C8E50FB9A [Customer Service Representative] As a Ramp & Customer Service Agent at Alaska Airlines, you'll: Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights); Perform boarding and gate duties; Process and secure guest luggage; Load and...


  • Bellingham, United States Alaska Airlines Full time

    Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...


  • Bellingham, Washington, United States InsureOne Insurance Services America LLC Full time

    About Us:As part of Confie, one of the largest privately owned insurance agencies/brokers in the United States, InsureOne Insurance Services America LLC has been ranked as #1 on Insurance Journal's annual Top 50 Personal Lines Agencies for the eighth consecutive year, and the #2 spot in Insurance Journal's Top 100 Property/Casualty Agencies for 2023. We are...


  • Bellingham, United States Alaska Airlines Full time

    Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...


  • Bellingham, United States C & G Enterprises LLC Full time

    Are you looking to join a winning team? We are looking for a customer-oriented service representative to join us. Our customer service representatives (CSRs) are customer and solution focused whilst genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to listen and find solutions to meet our customer's...


  • Bellingham, Washington, United States Unity Care NW Full time

    Job Summary: As a Call Center Agent at Unity Care NW, you will be responsible for delivering exceptional telephone experiences to our patients and supporting the Call Center in meeting service level and quality performance objectives.Key Responsibilities:Provide welcoming and positive telephone experiences to incoming callersSupport the Call Center in...

  • Insurance Sales Agent

    1 month ago


    Bellingham, United States Western Community Insurance @ Farm Bureau Mutual Full time

    We want to add a motivated and personable new employee to our insurance agent team who is seeking a new learning opportunity with lots of room for growth. The ideal candidate for our entry-level insurance agent position has the solid communications skills it takes to drive insurance sales among potential clients and new clients. Bring a friendly attitude and...

  • Insurance Sales Agent

    3 weeks ago


    Bellingham, United States Western Community Insurance @ Farm Bureau Mutual Full time

    We want to add a motivated and personable new employee to our insurance agent team who is seeking a new learning role with lots of room for development. The ideal candidate for our entry-level insurance agent position has the solid communications skills it takes to drive insurance sales among potential clients and new clients. Bring a friendly attitude and a...


  • Bellingham, Washington, United States Whistle Workwear Full time

    Job OverviewAt Whistle Workwear, we're dedicated to providing exceptional customer service and quality workwear solutions. As a Retail Sales Associate, you'll play a vital role in helping us achieve this goal.Key ResponsibilitiesAssist customers with requests in-store and over the phone, providing personalized support and guidance.Demonstrate in-depth...

  • Customer Service

    2 months ago


    Bellingham, United States Michael's Inc Full time

    Michaels - 251 Hartford Ave [Retail Associate / Team Member] As a Customer Service at Michaels, you'll: Help customers shop the store and be able to find what they're looking for; Deliver friendly customer service; Provide a fast and friendly check out experience; Educate customer on Voice of Customer (VOC) survey; Engage customers on benefits of Rewards...

  • Transfer Agent

    6 months ago


    Bellingham, United States DeMars & Associates, Ltd. Part time

    DeMars & Associates is actively recruiting individuals to perform services in Bellingham, WA!  If you are searching for supplemental income, this position might be ideal for you!  The work you would be providing involves overseeing the transfer process between automotive manufacturers and their vehicle owners (you do not drive the vehicles). Transfers are...


  • Bellingham, Washington, United States Texas Roadhouse Full time

    Customer Service RepresentativeWe're a people-first company that serves legendary food and legendary service. Our customer service representatives play a vital role in delivering an exceptional dining experience. If you're passionate about serving others and working in a fast-paced environment, we want to hear from you.Responsibilities include:Assisting...


  • Bellingham, United States Savers | Value Village Full time

    Description Position at Savers / Value Village Job Title: Customer Service Associate Pay Range: Our starting pay ranges from $17.30 to $18.23 depending on job duty/position. $17.30 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $17.56= Clothing Sorter/Hanger, Hardware Sorter $17.92 = Bed & Bath, Books, CDC...


  • Bellingham, Washington, United States Guitar Center Full time

    Guitar Center, a leading musical instrument retailer, seeks an experienced and enthusiastic Customer Service Representative to join our team as a Sales Associate. As a key member of our sales team, you will play a vital role in providing exceptional customer service, driving sales growth, and promoting a positive shopping experience.About the Role:This is a...

  • Retail Sales Associate

    6 months ago


    Bellingham, United States Elements Massage Full time

    Overview: If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales Associates enjoy the following perks: Pay $17.00 per hour Sales commission/bonus Medical insurance for full time employees A complimentary monthly massage at the studio...


  • Bellingham, United States Pizza Hut Full time

    Description: There are those who believe it's the cheese that makes a great pizza. And others who swear it's the sauce. Some say it's the toppings, or the crust, or the pineapple... But the truth is, great pizza is made by great people. So here's the thing - at Pizza Hut, we like really great pizza, which means we're going to need really great people. We...


  • Bellingham, United States Pizza Hut Full time

    Wage: $17.28-$18.00 There are those who believe it's the cheese that makes a great pizza. And others who swear it's the sauce. Some say it's the toppings, or the crust, or the pineapple... But the truth is, great pizza is made by great people. So here's the thing - at Pizza Hut, we like really great pizza, which means we're going to need really...


  • Bellingham, United States Bank of the Pacific Full time

    Assists customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned. Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and...

  • Mobile Phlebotomist

    6 months ago


    Bellingham, United States ExamOne, a Quest Diagnostics company Full time

    As a Mobile Phlebotomist/Medical Assistant, you would be a part-time, on-call, and at-will employee.What does this mean?On-Call and At-Will equal Flexibility! You will choose the days and hours you wish to work and the areas you wish to work in. You manage your calendar of availability.What is a Collection?You will be responsible for collecting medical...


  • Bellingham, United States T.J. Maxx Full time

    T.J. Maxx - 4289 Guide Meridian 98226 [Asset Protection / Security] As a Loss Prevention Associate at T.J. Maxx, you'll: Provide courteous and knowledgeable service to internal and external customers; Engage customers, providing support and creating a positive shopping environment; Provide an effective deterrent to theft through customer engagement; Observe...