Customer Service Representative
1 month ago
Job Type
Full-time
Description
GENERAL SUMMARY
This is an hourly position in City of Industry, CA that reports to the VP of Sales & Marketing. Ensures excellent service standards & maintaining high customer satisfaction by acting as a liaison.
SCOPE OF JOB FUNCTION:
- Receive, process, & acknowledge customer orders via EDI.
- Review availability of stock & shipping dates.
- Manage & resolves customer complaints & concerns.
- Maintain liaison with other departments for order completion & shipment.
- Resolve customer inquiries in a timely manner.
- Collaborate with Accounts Receivable on sales order invoicing & discrepancy investigation.
- Prepare & request Return Authorizations as appropriate.
- Knowledge of product line, prices, transit times, & customer agreements.
- Establish & maintain a positive working relationship with customers, warehouse team, Sales representatives, Brokers, & inner office departments.
- Take responsibility to service assigned accounts & understand requirements of each customer.
- Provide excellent customer service & build customer satisfaction.
- Provide ongoing feedback to other departments & management.
- Process sample order to be shipped to customers.
- Maintain sales orders files by customer & ship date.
- Assist with recall & traceability exercises.
- Prepare Reports on weekly/daily basis.
- Backup to receptionist/front desk.
- Other duties as assigned.
SKILLS/KNOWLEDGE/EXPERINCE
REQUIRED:
- Must have High School Diploma or GED equivalent.
- 3-5 years' minimum related customer service experience.
- Excellent communication & listening skills.
- Possess time management skills & the ability to prioritize in a demanding environment.
- Competent computer skills that include Microsoft Office, ERP systems.
- Ability to multi-task & detail oriented.
- Must have good written & verbal communication skills.
- Strong phone presence with a great attitude.
- A.A. Degree preferred.
- Knowledge of manufacturing environment & practices.
Salary Description
$27.00
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