Customer Service Representative

3 months ago


Atlanta, United States ZBS POS Full time

At Zhao Business Solution (ZBS) our mission is to provide cutting-edge payment technology to the hospitality and retail industry. Founded in Atlanta, GA in 2010, ZBS has grown to be a leading provider of merchant services, credit card processing services, and cloud-based point of sale technology. ZBS is also a direct sales office for Fiserv - the leading global provider of merchant services.

A Client Service Representative is responsible for helping organizations obtain better brand recognition and financial growth. They coordinate with company executives and sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins.

  • Answer incoming phone calls from our customers
  • Possess interpersonal, communication and customer service skills with a professional attitude
  • Understand clients needs and ability to adapt/respond to different types of clients
  • Demonstrate the ability to handle and resolve complaints;
  • Update CRM with inquiries and resolutions
  • Have a good knowledge of ZBS products and services thoroughly
  • Ensure customer satisfaction and provide professional customer support
  • Ability to multitask, prioritize and manage time effectively in a team environment

Qualifications:

  • 1+ year of computer experience using word and Excel is a plus
  • Restaurant / Customer Service Experience is a plus
  • Manage multiple tasks and work in a team environment
  • Strong communication with management including CRM updates on the progress

Benefits:

  • Vision & Dental insurance
  • Health insurance
  • Paid time off
  • 401K


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